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How do i fix Ticketmaster something went wrong?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

If you see the message "Something went wrong" followed by an error code (e.g., Error code: 0-5003), it means that our system is currently experiencing an issue. We're aware of the issue and are working to resolve it as soon as possible. In the meantime, you may be able to find tickets by searching for a different event or by using the Ticketmaster app. We apologize for the inconvenience and appreciate your patience.

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1. Check your internet connection and try again

  1. Open your internet browser and type in the address of ticketmaster.com
  2. If you are able to access the website, check to see if the page is loading slowly or is taking a long time to load.
  3. If the page is loading slowly or is taking a long time to load, wait a few minutes and try again.
  4. If the page is still loading slowly or is taking a long time to load, try to connect to the website using a different internet connection.
  5. If the website still isn't loading or if you are still having problems connecting, try to contact customer service by calling 1-800-745-3000 or by using the online contact form.

2. Try clearing your cookies and cache

  1. Open your web browser and type "about:config" into the address bar.
  2. If the about:config page does not open, click on the "chrome://browser/content/settings/" menu option and then click on the "Advanced" button.
  3. In the "Advanced" settings page, click on the "Privacy" button.
  4. In the "Privacy" settings page, under the "Cache" section, clear the values for the "Cookies" and "Session Cookies" settings.
  5. Click on the "Clear Browsing Data" button at the bottom of the "Privacy" settings page.
  6. Click on the "Close" button at the bottom of the "Privacy" settings page.
  7. In the "About Google Chrome" window that opens, click on the "Change Settings" button.
  8. In the "Change Settings" window, click on the "Advanced" button.
  9. In the "Advanced" settings window, under the "Privacy" section, clear the values for the "History" and "Settings" settings.
  10. Click on the "Close" button at the bottom of the "Advanced" settings window.
  11. In the "About Google Chrome" window that opens, click on the "Reset Settings" button.
  12. In the "Reset Settings" window, click on the "Clear Browsing Data" button.
  13. Click on the "Close" button at the bottom of the "Reset Settings" window.
  14. In the "About Google Chrome" window that opens, click on the "Restart" button.
  15. Chrome will start again and you will be able to try ticketmaster something went wrong again.

3. Try using a different browser

  1. Open a new browser window and navigate to ticketmaster.com
  2. Click the “Sign In” button on the top right corner of the page
  3. Enter your email address and password
  4. Click the “Sign Out” button on the top right corner of the page
  5. In the new browser window, click the “Ticketmaster” logo in the top left corner
  6. On the homepage, click the “Tickets” tab
  7. On the “Tickets” tab, click the “Tickets for” drop-down menu and select the event you would like to purchase tickets for
  8. On the “Tickets for” page, click the “Ticket Quantity” drop-down menu and select the number of tickets you would like to purchase
  9. On the “Ticket Quantity” page, click the “Add to Cart” button
  10. On the “Confirm Cart” page, review your purchase and click the “Add to Cart” button again
  11. On the “Add to Cart” page, click the “Checkout” button
  12. On the “Checkout” page, enter your payment information and click the “Submit” button
  13. On the “Thank You” page, click the “Close” button
  14. Click the “Browser” button in the top left corner of the new browser window and select “New Window”
  15. On the “New Window” page, type “about:blank” into the address bar and press Enter
  16. On the “About:blank” page, click the “Search” button
  17. On the “Search” page, type “reset browser” into the “Search” box and press Enter
  18. On the “Reset Browser” page, click the “Reset” button

If you didn't find success with an option above, then try:

  1. Try accessing the site from a different device
  2. Contact Ticketmaster customer support