How to fix Verizon Error Code 9004?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Error code 9004 is a general error code that indicates a problem with the Verizon network. This error can be caused by a number of factors, including:

• Verizon network outages

• Problems with your Verizon account

• Problems with your device

• Incorrect settings on your device

• A temporarily overloaded network

If you are seeing the Error code 9004, it is recommended that you check the Verizon website for updates on any current outages in your area. If there are no outages, you should check your account settings to ensure that everything is correct. If you are still seeing the error, you may need to reset your device or contact Verizon customer support for further assistance.

1. Check your internet connection

The steps to Check your internet connection in order to fix verizon error code 9004 are as follows:

  1. Locate the "Network and Sharing Center" icon on the taskbar.
  2. Click on the "Network and Sharing Center" icon.
  3. Under the "Network and Internet Connections" heading, click on the "Connection Status" tab.
  4. If the "Internet Connection" is "Not Available" or has an error code, try the following troubleshooting steps:
  • Verify that the cable is properly connected to the modem and the computer.
  • Verify that the computer is connected to the router.
  • Verify that the router is properly connected to the internet.
  • Try connecting to a different internet service provider.
  • Try rebooting the computer.
  • Try resetting the modem.

2. Restart your device

  1. On your device, tap Settings.
  2. Under “General,” tap Reset.
  3. Tap Reset Network Settings.
  4. If you have a Sim card, tap Remove Sim Card.
  5. If you have a password, enter it.
  6. Tap Reset.
  7. Tap Reset Network Settings again.
  8. Tap Done.
  9. If you have a Sim card, insert it.
  10. If you have a password, enter it.
  11. Tap OK.
  12. Tap Restart.
  13. If you have a Sim card, insert it.
  14. If you have a password, enter it.
  15. Tap OK.
  16. Tap OK to restart your device.

3. Check for updates

The steps to check for updates are as follows:

  1. Go to the home screen and open the Settings app.
  2. Tap on System and then on About Phone.
  3. Tap on the Update Centre button to open the Update Centre.
  4. Tap on the Check for Updates button to open the Check for Updates window.
  5. Tap on the Update Now button to start the update process.
  6. If the update is available, it will start downloading and the phone will restart automatically.
  7. If the update is not available, the phone will display an error message and the update process will not start.

If the answers above didn't work then you should also try:

  1. Clear your cache
  2. Reset your device
  3. Contact customer support