How to fix "We apologize.

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are many potential reasons for receiving this error message, but the most likely cause is that the device you're using is not compatible with the website or app you're trying to access. For example, if you're trying to access a site that requires a certain type of browser or operating system and your device doesn't meet those requirements, you'll receive this error.

Other potential causes include cookies or cache that needs to be cleared, internet connection issues, or problems with the website or app itself. If you continue to receive this error, it's best to reach out to the website or app's support team for help troubleshooting the issue.

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  • we apologize. we are unable to complete your request on this device.

1. Update your browser to the latest version

  1. Open your browser and go to the homepage.
  2. Click on the “Preferences” button.
  3. Select the “Advanced” tab.
  4. In the “Browser Version” section, select the version you want to use.
  5. Click on the “Update” button.

2. Delete cookies and cache

  1. To delete cookies and cache, open your browser and go to the "Tools" menu.
  2. Select "Internet Options."
  3. Under "Advanced," select the "Cookies" tab.
  4. Select the cookies you want to delete, and then click the "Delete" button.
  5. Click the "OK" button to close the Internet Options window.

3. Use a different browser

Please try using a different browser. Some of the most popular browsers are Google Chrome, Mozilla Firefox, and Apple Safari.

4. Use a different device

  1. Open the Settings app on your device.
  2. Tap on "Devices."
  3. Tap on the name of the device you want to use.
  4. Select the option to "Use a different device."
  5. Follow the on-screen prompts to set up your new device.