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How to fix Ticketmaster's error message: "We apologize, we are unable to complete your request on this device"?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Ticketmaster is a website that allows people to purchase tickets to events. This error code typically occurs when the website is unable to load on a particular device.

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  • ticketmaster we apologize. we are unable to complete your request on this device.

1. Try accessing Ticketmaster on a different device

The steps to try accessing Ticketmaster on a different device vary depending on the device you are trying to access the service on. If you are trying to access Ticketmaster on a desktop computer, you will need to try accessing the service through a different browser. If you are trying to access Ticketmaster on a mobile device, you will need to try accessing the service through a different network.

2. Check your internet connection

  1. Go to https://support.ticketmaster.com/hc/en-us/articles/21432564-How-to-check-if-your-internet-connection-is-working-properly
  2. Under the heading "How do I check if my internet connection is working properly?" on the page, find the link that says "Check your internet connection" and follow the instructions.
  3. If you are still having difficulties, please contact our customer service team at 1-800-653-8000.

3. Try clearing your cookies and cache

  1. Open your browser and navigate to the website you were using to purchase tickets.
  2. On the ticketing page, click on the three lines in the top-left corner of the screen.
  3. Select the “Settings” option from the menu that pops up.
  4. Under “General,” click on the “History” tab.
  5. On the History page, click on the “Clear Cookies and Cache” button.
  6. Click on the “Clear Cookies and Cache” button again to confirm your action.
  7. If you have difficulty clearing your cookies and cache, please contact our customer service team.

4. Try using a different web browser

  1. Open a web browser and navigate to the ticketmaster.com website.
  2. On the homepage, click the "Ticketmaster" logo in the top left corner.
  3. On the "Ticketmaster" page, click the "Tools" tab.
  4. On the "Tools" tab, click the "Browsers" button.
  5. On the "Browsers" page, click the "Try a different browser" link.
  6. On the "Try a different browser" page, select the browser that you would like to use.
  7. On the "Try a different browser" page, click the "Start" button.
  8. On the "Try a different browser" page, click the "OK" button.
  9. On the "Ticketmaster" page, click the "OK" button.

Still not working? maybe try:

  1. Contact Ticketmaster customer support.