How do I fix the error code xbox.com/errorhelp 0x97e107df?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The xbox.com/errorhelp 0x97e107df error code is a problem that occurs when the Xbox One console is unable to connect to the Xbox Live service. This can happen for a number of reasons, including:

-The Xbox One console is not properly set up to connect to the Xbox Live service.

-There is a problem with the Xbox One's network connection.

-The Xbox Live service is currently down for maintenance.

-There is a problem with the Xbox One's account.

If you are seeing this error code, it is recommended that you check the Xbox Live service status to see if there are any known issues, and then try connecting to the Xbox Live service again. If you are still having trouble, you can try contacting Xbox Support for further assistance.

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1. Clear your browser's cache and cookies, and try again

  1. Open your browser and navigate to xbox.com.
  2. On the xbox.com home page, click the three lines in the top-left corner of the screen.
  3. Click the "Settings" link in the menu that pops up.
  4. Under the "Advanced" tab, click the "Clear browsing data" button.
  5. On the "Clear browsing data" dialog box that pops up, click the "Clear cookies and cache" button.
  6. Click the "OK" button to close the "Clear browsing data" dialog box.
  7. Click the "Yes" button to confirm that you want to clear your browser's cache and cookies.
  8. Click the "Close" button to close the "Settings" dialog box.
  9. Navigate to xbox.com again and try to fix xbox.com/errorhelp 0x97e107df.

2. Restart your console and try again

  1. If your console is connected to the internet, sign out of xbox.com and sign back in.
  2. If your console is not connected to the internet, try to power it off and then power it on.
  3. If your console is still not working, try to reset the console by following these steps: a. Press and hold the power button for 10 seconds to power off your console. b. Wait until the Xbox logo appears on the screen and then release the power button. c. Press the Xbox button to power on your console.
  4. If your console still does not work, try to sign in to xbox.com and try again.

3. Try a different browser

If you are experiencing an xbox.com/errorhelp 0x97e107df error, you should try using a different browser. Some possible browsers you can try include Google Chrome, Mozilla Firefox, or Internet Explorer.

If the answers above didn't work then you should also try:

  1. Try a different internet connection.
  2. If you're using a wireless connection, try using a wired connection instead.
  3. Contact Xbox Support.