Error 500 is a generic error code that is caused by a variety of factors. Most often, it is caused by a server-side error. This means that the server that is hosting the website or application is experiencing an error. This can be due to a number of factors, such as a faulty script, a misconfigured server, or an overloaded server. In some cases, error 500 can also be caused by a client-side error, such as a browser cache issue or a problem with the DNS.
You are here because you have a question about:
- xfinity error code 500
- xfinity error 500
1. Check your internet connection
Step 1: Open the "xfinity" app on your smartphone. Step 2: Tap on the three lines in the top left corner of the app. Step 3: Select "Settings." Step 4: Select "Connection." Step 5: Tap on "Test Connection." If the error message still occurs, please follow the instructions below.
- Reset your modem
- Reset your router
- Reset your computer
- Clear your browser cache and history
2. Restart your modem and router
- If your modem is plugged into an electrical outlet, unplug it and wait 10 seconds.
- If your modem is not plugged into an electrical outlet, plug it into your router and wait 10 seconds.
- Hold down the reset button on your modem for at least 10 seconds.
- Release the reset button and wait 10 seconds.
- Plug your modem into your computer.
- Open a web browser and type http://192.168.1.1 in the address bar.
- Click the “Reset” link.
- Click the “Yes” button.
- Click the “Close” button.
- Reconnect your modem to your router.
- Reconnect your computer to the internet.
3. Update your browser
- Open your browser and navigate to the "Settings" menu.
- Click on "Update Firefox."
- In the "Firefox Updates" window that opens, click on the "Check for Updates" button.
- If the "Firefox Updates" window reveals that your browser is outdated, click on the "Update Now" button to install the most recent update.
- Restart Firefox once the update has been completed.
4. Clear your browser's cookies and cache
- In your browser, click the "Tools" menu and select "Internet Options."
- On the "General" tab, click the "Cookies" button.
- In the "Cookies" window, click the "Delete" button.
- In the "Cookie Files" window, select all the cookies that you want to clear.
- Click the "Delete" button again.
- Click the "OK" button.
- Restart your browser.
If the answers above didn't work then you should also try:
- Try a different browser.
- Disable any browser extensions or add-ons.
- Temporarily disable your antivirus software.
- Contact your ISP for help.
- Contact Xfinity for help.