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How do I fix xfinity error 500?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error 500 is a generic error code that is caused by a variety of factors. Most often, it is caused by a server-side error. This means that the server that is hosting the website or application is experiencing an error. This can be due to a number of factors, such as a faulty script, a misconfigured server, or an overloaded server. In some cases, error 500 can also be caused by a client-side error, such as a browser cache issue or a problem with the DNS.

You are here because you have a question about:

  • xfinity error code 500
  • xfinity error 500

1. Check your internet connection

Step 1: Open the "xfinity" app on your smartphone. Step 2: Tap on the three lines in the top left corner of the app. Step 3: Select "Settings." Step 4: Select "Connection." Step 5: Tap on "Test Connection." If the error message still occurs, please follow the instructions below.

  1. Reset your modem
  2. Reset your router
  3. Reset your computer
  4. Clear your browser cache and history

2. Restart your modem and router

  1. If your modem is plugged into an electrical outlet, unplug it and wait 10 seconds.
  2. If your modem is not plugged into an electrical outlet, plug it into your router and wait 10 seconds.
  3. Hold down the reset button on your modem for at least 10 seconds.
  4. Release the reset button and wait 10 seconds.
  5. Plug your modem into your computer.
  6. Open a web browser and type http://192.168.1.1 in the address bar.
  7. Click the “Reset” link.
  8. Click the “Yes” button.
  9. Click the “Close” button.
  10. Reconnect your modem to your router.
  11. Reconnect your computer to the internet.

3. Update your browser

  1. Open your browser and navigate to the "Settings" menu.
  2. Click on "Update Firefox."
  3. In the "Firefox Updates" window that opens, click on the "Check for Updates" button.
  4. If the "Firefox Updates" window reveals that your browser is outdated, click on the "Update Now" button to install the most recent update.
  5. Restart Firefox once the update has been completed.

4. Clear your browser's cookies and cache

  1. In your browser, click the "Tools" menu and select "Internet Options."
  2. On the "General" tab, click the "Cookies" button.
  3. In the "Cookies" window, click the "Delete" button.
  4. In the "Cookie Files" window, select all the cookies that you want to clear.
  5. Click the "Delete" button again.
  6. Click the "OK" button.
  7. Restart your browser.

If the answers above didn't work then you should also try:

  1. Try a different browser.
  2. Disable any browser extensions or add-ons.
  3. Temporarily disable your antivirus software.
  4. Contact your ISP for help.
  5. Contact Xfinity for help.