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How do I fix xfinity.com/errors?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The xfinity.com/errors page is a page that displays error codes for Comcast customers. This page is displayed when a customer tries to access a Comcast website or service and there is an error. The error codes on this page help Comcast customers troubleshoot their issue.

Other common searches for this error include:

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  • xfinity.com/errors

1. Check your internet connection

To check your internet connection, open the web browser on your computer and type in "xfinity.com." If you're having trouble connecting to xfinity.com, follow these steps:

  1. Make sure your computer has the latest updates.
  2. Make sure your internet connection is working properly.
  3. Try connecting to xfinity.com from different devices.
  4. Try browsing xfinity.com from a different location.
  5. Try using a different browser.

2. Clear your browser's cache and cookies

  1. Open your browser and navigate to xfinity.com.
  2. Click the gear icon in the top right corner of the screen.
  3. Select Settings.
  4. Under General, click the Clear Browsing Data button.
  5. Under Cookies, click the Clear Cookies button.
  6. Under Data, click the Clear Data button.

3. Update your browser

  1. Open your browser and go to: https://www.xfinity.com/support/software-updates/
  2. On the page that opens, click on the link that says "Check for updates now."
  3. On the next page, click on the link that says "Install updates."
  4. If the update is recommended, click on the link that says "Install updates."
  5. If the update is not recommended, click on the link that says "Skip."
  6. On the next page, click on the link that says "Install updates."
  7. If the update is recommended, follow the on-screen instructions.
  8. If the update is not recommended, click on the link that says "Skip."
  9. When the update is done, close your browser.

4. Disable your browser's extensions and plugins

  1. On your computer, open Chrome or Firefox.
  2. On the toolbar, click the three lines in the top left corner.
  3. Click "Tools" on the toolbar.
  4. Click "Extensions."
  5. Click "Disable all extensions."
  6. Click "Close."
  7. Restart your browser.
  8. Log in to xfinity.com.
  9. Refresh the page.
  10. If the error still persists, contact customer service.

5. Reset your browser

The steps to Reset your browser in order to fix xfinity.com/errors are as follows:

  1. Open your browser and navigate to the “Tools” menu.
  2. Click on “Internet Options”.
  3. Click on the “Advanced” tab.
  4. Scroll down to the “Reset” section and click on the “Reset” button.
  5. Click on the “Confirm” button.
  6. Your browser will restart and you will be prompted to login again. Once you have logged in, your browser should be working properly.

If you didn't find success with an option above, then try:

  1. Try a different browser.
  2. Contact Xfinity customer support.