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How do you fix the Zoom error code 2011?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The zoom error code 2011 is an error that can occur when trying to zoom in on an image. This error can happen for various reasons, but typically it is caused by either a low-quality image or a corrupt image file. When this error occurs, it typically means that the image is not able to be zoomed in on without losing quality or becoming distorted. In some cases, this error can also be caused by a software issue.

1. Update the firmware on your camera

  1. Connect your camera to your computer using the supplied USB cable.
  2. Download the latest firmware update from the Canon website.
  3. Unzip the firmware update file.
  4. Double-click on the firmware update file to launch the firmware update software.
  5. Click on the Update button.
  6. Follow the on-screen instructions to update your camera firmware.
  7. Once the firmware update is complete, disconnect your camera from your computer.
  8. reconnect your camera to your computer and check that the zoom error code has been fixed.

2. Try a different memory card

  1. Check that the memory card is correctly inserted into the camera.
  2. If the memory card is correctly inserted, power on the camera and wait until the camera displays the initial setup screen.
  3. Press the Menu button and select the "Settings" option.
  4. Scroll down to the "Memory Card" option and press the "OK" button.
  5. Select the memory card that you are trying to use and press the "OK" button.
  6. Press the "Menu" button again and select the "Image Quality" option.
  7. Press the "OK" button to select the "Zoom" option.
  8. Press the "OK" button to set the zoom level.
  9. Press the "OK" button to exit the "Image Quality" option.
  10. Press the "Menu" button again and select the "Picture Style" option.
  11. Select the "Zoom" option and press the "OK" button.
  12. Press the "OK" button to set the zoom level.
  13. Press the "OK" button to exit the "Picture Style" option.
  14. Press the "Menu" button again and select the "Image Size" option.
  15. Select the "Zoom" option and press the "OK" button.
  16. Press the "OK" button to set the zoom level.
  17. Press the "OK" button to exit the "Image Size" option.
  18. Press the "Menu" button again and select the "Video Quality" option.
  19. Select the "Zoom" option and press the "OK" button.
  20. Press the "OK" button to set the zoom level.
  21. Press the "OK" button to exit the "Video Quality" option.
  22. Press the "Menu" button again and select the "Date/Time" option.
  23. Select the "Zoom" option and press the "OK" button.
  24. Press the "OK" button to set the zoom level.
  25. Press the "OK" button to exit the "Date/Time" option.
  26. Press the "Menu" button again and select the "Setup" option.
  27. Press the "OK" button to exit the "Setup" option.

3. Reformat the memory card

  1. Remove the memory card from the camera.
  2. Reformat the memory card using the formatting utility that came with your camera.
  3. Insert the memory card back into the camera.
  4. Turn on the camera and check to see if the zoom error code has been fixed.

4. Reset the camera to its factory settings

  1. Remove the battery from the camera.
  2. Turn off the camera.
  3. Remove the memory card and any other removable media.
  4. Turn on the camera.
  5. Hold down the power button until the camera turns off.
  6. Wait a few seconds and turn on the camera again.
  7. Press and hold the reset button for about 10 seconds.
  8. The camera should display a message telling you to insert the memory card.
  9. After the memory card is inserted, the camera will reboot and you will be taken to the main menu.
  10. Select "Settings" and then "Reset"
  11. Enter the new zoom error code 2011 and press "OK"
  12. Select "Yes" to reset the camera.

If the answers above didn't work then you should also try:

  1. Bring the camera to a repair shop.