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How to fix the error code 0x80070005 when opening the Windows Store?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Windows Store Error Code 0x80070005 is a very common error that occurs when users try to access or use the Windows Store. There can be many reasons why this error might occur, but the most common reason is due to a corrupt or damaged Windows Store cache. This cache is used by the Store to store temporary data and files, and if it becomes corrupt or damaged, it can cause the Store to fail to load or function properly. Other reasons for this error include a corrupt or damaged Windows Store database, or a problem with the user's account.

Users typically search for a solution by asking about:

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1. Restart your computer and try again

  1. Open the "Start" menu.
  2. Click "Shutdown" or "Restart."
  3. Click "Troubleshoot."
  4. Click "Advanced options."
  5. Click "Startup Settings."
  6. Click "Restart."
  7. Check to see if the problem has been fixed.

2. Check for updates to Windows and try again

0x80070005 is a generic error code that is associated with an attempt to update or install an update for Windows. The error may occur when there is a problem with the update file or when the computer is unable to install the update. To try to fix the code, follow these steps:

  1. Check for updates to Windows.
  2. If there are any updates available, try to install them.
  3. If the update installation fails, try to uninstall the update and then install it again.
  4. If the update installation still fails, contact your system administrator.

3. Run the Windows Store Apps Troubleshooter and see if it can fix the problem

The first step is to open the Windows Store App Troubleshooter by clicking on the Start button, typing "troubleshoot" in the search box, and then pressing Enter. The next step is to select the "Windows Store Apps" category. The next step is to select the app that is causing the problem. The next step is to click on the "Diagnose" button. The next step is to select the "Check for updates" button. The next step is to verify that the latest update is installed. The next step is to click on the "Fix problems" button. The next step is to follow the instructions that are displayed.

4. Reset the Windows Store cache

  1. Open the Start menu and click on the "Settings" app.
  2. Under "Apps & Features", click on "Windows Store".
  3. Under "Windows Store", click on "Cache".
  4. On the "Cache" page, click on "Reset Cache".
  5. On the "Reset Cache" page, click on "Reset".
  6. On the "Reset" page, click on "Yes".
  7. On the "Yes" page, click on "Close".

If the answers above didn't work then you should also try:

  1. Re-register the Windows Store.
  2. Run the DISM tool and see if it can fix the problem.
  3. Create a new user account and see if the problem persists.