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How do I fix the following error: "Disconnected due to transmission error."

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

This error code happens when the connection between the two devices is interrupted. This can be caused by a number of things, including interference from other devices, a bad connection, or a problem with the devices themselves.

Other common searches for this error include:

  • how to fix error code vigorous
  • disconnected due to transmission error

1. Check the cables connecting the computer to the modem or router

On the computer, open the "network and Internet" settings. On the computer, click on "Cable/DSL" and then on "Network and Sharing Center." On the Network and Sharing Center, click on "Disconnections." On the Disconnections window, click on "Cable/DSL." On the Cable/DSL window, right-click on the name of the cable/DSL connection that is disconnected and then click on "Properties." On the Properties window, click on the "Connection Status" tab. On the Connection Status tab, under the "Connection Status" column, if the connection is "disconnected due to transmission error," then the computer is connected to the modem or router, but the cable/DSL connection is not working. If the connection is not "disconnected due to transmission error," then the computer is not connected to the modem or router, and the cable/DSL connection is not working.

2. Restart the computer

  1. If the computer is on, turn it off.
  2. Remove the power cord from the wall outlet.
  3. Wait five seconds and plug the power cord back in.
  4. Wait at least ten seconds, and then turn on the computer.
  5. If the computer starts up, enter the BIOS by pressing the Delete, F2, or DEL key.
  6. Change the boot order to CD-ROM, Hard Drive, or USB Flash Drive.
  7. Change the start up device to the USB Flash Drive.
  8. Press the F10 key to enter the BIOS.
  9. Change the boot order to CD-ROM, Hard Drive, USB Flash Drive, and then press the F12 key to save the change.
  10. Exit the BIOS by pressing the Esc key.
  11. Insert the Windows installation disc and press the Enter key to begin the installation.
  12. When the installation finishes, press the F8 key to choose the first option, which is to restart the computer.
  13. Press the F10 key to enter the BIOS.
  14. Change the boot order to CD-ROM, Hard Drive, USB Flash Drive, and then press the F12 key to save the change.
  15. Restart the computer.

3. Restart the modem or router

  1. Unplug the modem or router from the power outlet.
  2. Wait 30 seconds.
  3. Plug the modem or router back into the power outlet.
  4. Press and hold the reset button on the modem or router for 30 seconds.
  5. Release the reset button and wait for the modem or router to restart.

4. Check for interference from other electronic devices

The first step in checking for interference is identifying the devices that are causing the interference. This can be done by checking the device's owner manual or by checking online resources. Once the devices that are causing the interference have been identified, the next step is to try to determine the source of the interference. This can be done by checking the device's power cord for signs of interference, looking for other devices that are broadcasting the same signal as the device that is experiencing the interference, or testing the device's signal strength. If the interference is originating from another electronic device, the next step is to try to find a solution for the interference. This can involve turning off the offending device, using a different device, or installing a device that will filter out the interference. If a solution cannot be found, the device may need to be replaced.

5. Check your Internet connection settings

  1. Open your web browser and go to the "Settings" tab.
  2. Under the "Network and Internet" section, make sure that your connection is set to "Automatic."
  3. If you are using a wired connection, unplug your network cable and plug it back in. If you are using a wireless connection, make sure that you are within range of your access point.
  4. If you are still having trouble connecting, try resetting your network settings by going to "Settings" and selecting "Network and Internet." Under the "Reset Settings" section, select "Reset."
  5. If you are still having trouble connecting, try resetting your internet browser settings. This can be done by going to "Help" in your web browser and selecting "Troubleshooting Internet Explorer." Under the "Reset Internet Explorer Settings" section, select "Reset."

If you didn't find success with an option above, then try:

  1. Disable any security software temporarily to see if it is interfering with your connection.
  2. Update your network adapter drivers.
  3. Contact your Internet service provider.