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How to fix Discovery Plus error 500?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why discovery plus error 500 might happen. One reason could be that the website is down for maintenance and is not currently working. Another reason could be that the website is not configured correctly and is not able to connect to the discovery plus server. Lastly, it could be that there is a problem with the discovery plus server itself.

Other common searches for this error include:

  • discovery plus error code 500
  • discovery plus error 500

1. Check your internet connection

  1. Open the internet browser on your computer.
  2. Enter the following website address into the address bar: https://www.cisco.com/c/en/us/support/documentation/index.html
  3. Click on the “Support” tab.
  4. On the “Support” tab, click on the “Networking” link.
  5. On the “Networking” page, click on the “Tools” link.
  6. On the “Tools” page, click on the “Diagnostics” link.
  7. On the “Diagnostics” page, click on the “Check your internet connection” link.
  8. On the “Check your internet connection” page, click on the “Get started” link.
  9. On the “Get started” page, click on the “Yes” button.
  10. On the “Yes” page, enter your user name and password.
  11. Click on the “OK” button.
  12. On the “OK” page, enter the following information: a. Your computer’s IP address. b. The type of internet connection that you have.
  13. Click on the “Next” button.
  14. On the “Next” page, click on the “Yes” button.
  15. On the “Yes” page, click on the “Finish” button.
  16. Click on the “Close” button.
  17. On the “Close” page, click on the “OK” button.
  18. On the “OK” page, confirm that the “Diagnostics” page displays the following information: a. Your computer is connected to the internet. b. Discovery plus error 500 was not detected.

2. Restart your device

  1. Open the Settings app on your device.
  2. Tap on General
  3. Tap on Reset and then Reset Network Settings.
  4. Tap on Reset All Settings.
  5. Tap on Yes when asked to confirm.
  6. Your device will restart and you will be back to normal.

3. Clear your browser's cache and cookies

  1. Open your browser and go to http://www.google.com/settings/ads/2
  2. Under "Web and App Activity," select "Clear browsing data"
  3. Under "Cookies and other site data," select "Clear cookies and other site data"
  4. Click the "Clear all" button at the top of the page

4. Update your browser

The steps to take to update your browser in order to fix discovery plus error 500 are as follows:

  1. Open your browser and go to the official website of the browser manufacturer.
  2. On the official website of the browser manufacturer, find and click on the “Update” button.
  3. Follow the on-screen instructions to update your browser.
  4. Once the update is complete, open your browser and test the discovery plus error 500 issue.

5. Reset your browser

  1. Open your web browser and type "about:support" into the address bar.
  2. Click on the "Reset Firefox" button in the "Help" menu.
  3. Click on the "Reset Firefox" button in the "Status" column of the "About Firefox" window.
  4. Click on the "Reset Firefox" button in the "Reset Firefox" column of the "Firefox" window.
  5. Click on the "Reset Firefox" button in the "Reset Firefox" column of the "Firefox" window.
  6. Click on the "Finish" button in the "Reset Firefox" window.

If you didn't find success with an option above, then try:

  1. Disable any browser extensions or add-ons
  2. Try accessing discovery plus from a different browser