How to fix Error 524?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error 524 indicates that a Cloudflare Ray ID is present in the request headers, but no corresponding CF-Connecting-IP is found. This can happen for a few reasons:

  1. The visitor is behind a proxy or VPN and their real IP is not being sent to Cloudflare.

  2. The visitor's browser is configured to use a proxy server that is not sending the correct headers to Cloudflare.

  3. Cloudflare is not receiving the headers it needs from the origin web server. This could be because of a misconfiguration or because the web server is behind a firewall that is blocking the headers.

  4. There is a network issue between Cloudflare and the origin web server.

This error can be fixed by ensuring that the real IP address of the visitor is being sent to Cloudflare, or by troubleshooting the network issue between Cloudflare and the origin server.

You are here because you have a question about:

  • error code 524
  • error 524

1. Check your internet connection

  1. Launch the internet browser and go to the website or page that you were trying to access when you received the error message.
  2. If the website is still online, try to access it again.
  3. If the website is not online or if you are not able to access it, try to search for the solution online.
  4. If you are still unable to fix the problem, try to re-install your internet browser.

2. Check the website's server status

The first step is to access the website's website address in a web browser. Once you are on the website, you will need to click on the "Server Status" link on the left-hand side of the screen. The next step is to click on the "General" tab. Under the "Server Status" heading, you will see a list of the website's server information. The first item on this list is the website's IP address. You will also see the website's server time, the website's server connection speed, and the website's server error status. If you notice that the server status has an error code of 524, you will need to take action to fix the error. One possible solution is to contact the website's administrator for assistance.

3. Clear your browser's cache and cookies

  1. In the browser toolbar, click the Tools button.
  2. In the Tools menu, click the Clear browsing data button.
  3. In the Clear browsing data dialog box, select the All items check box.
  4. Click the Clear button.
  5. Click the OK button to close the Clear browsing data dialog box.
  6. Close the browser.

4. Try accessing the website later

  1. Open your web browser and navigate to the website you were trying to access when you received the error message.
  2. If the website is still unavailable, try refreshing the page or clicking on a different link.
  3. If the website still does not load, please contact the website owner for further assistance.

5. Contact the website's customer support

  1. Navigate to the website's customer support page.
  2. Click on the "Contact Us" button.
  3. Enter your contact information.
  4. Select the issue you are experiencing.
  5. Describe the issue in as much detail as possible.
  6. Provide any screenshots or videos that may help illustrate the problem.
  7. Request a callback.
  8. Wait for a response from customer support.