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How do I fix iTunes error 14

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Apple's iTunes software is a media player and management program that allows users to purchase and download music, videos, and apps from the iTunes Store. If you're seeing error 14 when trying to update or restore your iPhone, iPad, or iPod touch, it means that your device could not be restored because the firmware file is not compatible. This can happen if you're trying to restore your device using a firmware file that is not compatible with your device. In order to fix this, you'll need to make sure you're using the correct firmware file for your device. If you're not sure which firmware file to use, you can check Apple's website for the latest firmware for your particular device model.

Users typically search for a solution by asking about:

  • error code 14 itunes
  • itunes error 14

1. Update iTunes to the latest version

  1. Launch iTunes and sign in to your account.
  2. Click on the “Update iTunes” button located in the upper-left corner of the iTunes window.
  3. iTunes will then prompt you to update your software. Click on the “Update” button to continue.
  4. iTunes will now check for updates and, if there are any, will prompt you to install them. Click on the “Install” button to proceed.
  5. iTunes will then update your software and launch. If there are any problems during the update, iTunes will notify you and offer to fix them. Click on the “Fix” button to continue.
  6. If the update is successful, iTunes will refresh your screen and launch automatically. Congratulations, you have updated iTunes!

2. Check for updates for your computer's operating system and install any that are available

  1. Open up "settings" on your computer and click on "system"
  2. Click on "updates" and then select "check for updates"
  3. If any updates are available, they will be listed and you will be able to install them
  4. If there are no updates available, you will be told this and be able to continue to troubleshoot your issue

3. Connect your device to your computer using a different USB cable

  1. Remove the battery if your device is not already unplugged.
  2. Connect your device to your computer using the original USB cable.
  3. In iTunes, click on the "Devices" Tab.
  4. If your device is not listed, click on the "Add Device" button and follow the instructions.
  5. In iTunes, click on the "Summary" Tab.
  6. Under "Status" type "Connected".
  7. Click on the "Info" Tab.
  8. Under "Serial Number" type "XXXXXXXXXXXX".
  9. Under "Hardware Version" type "XXXX".
  10. Click on the "Software" Tab.
  11. Under "Software Version" click on the "Version" button.
  12. Click on the "Improvements" Tab.
  13. Under "Improvements" click on the "Find My Device" button.
  14. On the "Find My Device" window, click on the "Scan" button.
  15. If your device is found, it will appear as a device on the "Devices" tab.
  16. In iTunes, click on the "Devices" Tab.
  17. If your device is not listed, click on the "Add Device" button and follow the instructions.
  18. In iTunes, click on the "Summary" Tab.
  19. Under "Status" type "Connected".
  20. Click on the "Info" Tab.
  21. Under "Serial Number" type "XXXXXXXXXXXX".
  22. Under "Hardware Version" type "XXXX".
  23. Click on the "Software" Tab.
  24. Under "Software Version" click on the "Version" button.
  25. Click on the "Improvements" Tab.
  26. Under "Improvements" click on the "Find My Device" button.
  27. On the "Find My Device" window, click on the "Scan" button.
  28. If your device is found, it will appear as a device on the "Devices" tab.

4. Connect your device to your computer using a different USB port

  1. Plug the USB cable into the back of your device.
  2. plug the other end of the USB cable into a USB port on your computer.
  3. If your computer has multiple USB ports, connect the device to the port that you used to install iTunes.
  4. If your computer does not have multiple USB ports, you can connect the device to any port.
  5. iTunes should now open on your computer.
  6. In the iTunes window, click on the Devices tab.
  7. Click on your device name.
  8. Click on the Summary tab.
  9. Click on the Details tab.
  10. In the Details tab, click on the Ports section.
  11. Click on the Connections tab.
  12. In the Connections tab, click on the USB connection that you used to install iTunes.
  13. In the Port Information section, click on the Error message.
  14. In the Error message, click on the Fix button.

If the answers above didn't work then you should also try:

  1. Check your computer's security software and make sure it isn't blocking connectivity to Apple servers.
  2. Disconnect any other USB devices from your computer, except for your keyboard and mouse.
  3. Restart your computer and try to update or restore your device again.
  4. If you still see the error, contact Apple Support.