How to fix iTunes error 0xE8000015?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

iTunes error 0xe8000015 is a pretty common error code that can occur when you're trying to connect your iPhone, iPad, or iPod touch to your computer. The error typically happens because of a problem with the USB connection, but it can also happen because of a software issue on either your computer or device.

There are a few different ways to fix the iTunes error 0xe8000015, but the most common fix is to simply restart your computer and device. If that doesn't work, you can try unplugging and replugging in your device, or you can try updating the software on your computer or device. If none of those solutions work, you may need to contact Apple for further support.

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1. Update iTunes to the latest version

  1. Open iTunes and click on the "Update" button located in the lower-left corner of the main window.
  2. Enter your Apple ID password and click on the "Update" button again.
  3. Select the "iTunes 12.7.1" from the list of available updates and click on the "Update" button.
  4. iTunes will now download and install the updates. Once the updates are complete, you will be prompted to restart your computer. Click on the "Restart" button to complete the process.
  5. After your computer has restarted, open iTunes and click on the "Music" tab. You will now be able to see the new features and bug fixes that have been implemented in the latest version of iTunes.

2. Connect your iOS device to your computer using a different USB port

  1. On your computer, open iTunes.
  2. Click on the "Devices" tab.
  3. If you see a yellow triangle in the top left corner of the window, click on it.
  4. Click on the "Connect to iPhone/iPad/iPod" button.
  5. If you're prompted to enter your Apple ID and password, enter them.
  6. Click on the "Next" button.
  7. If you're prompted to allow iTunes to make changes to your device, click on the "Allow" button.
  8. Click on the "Finish" button.
  9. If you see the message "Your iPhone or iPad was not detected," click on the "View Device" button.
  10. If you see the message "An error occurred while trying to connect your iPhone or iPad to iTunes," try following these steps: a. Restart your computer. b. Replug your iPhone or iPad into your computer. c. Try connecting your iPhone or iPad to iTunes again.

3. Check for updates to your computer's operating system

  1. Open up "System Preferences" by clicking on the "System Preferences" icon in the top left corner of your screen.
  2. Click on the "Software Update" tab.
  3. Click on the "Check for Updates" button.
  4. If there are any updates available, they will be displayed. Click on the "Update" button to download and install them.
  5. Once the updates have been installed, restart your computer. iTunes should now work correctly.

4. Restart your computer and your iOS device

  1. On your computer, open the Start menu and click “Computer.”
  2. In the “Computer” window, click “Restart”.
  3. On the “Restart Options” screen, click “Troubleshoot”.
  4. On the “Troubleshoot” screen, click “Advanced Options”.
  5. On the “Advanced Options” screen, click “Startup Settings”.
  6. On the “Startup Settings” screen, click “Restart.”
  7. After your computer restarts, open iTunes and connect your iOS device.
  8. In the “Device” window, click “Restore”.
  9. In the “Restore Options” window, click “Factory Settings.”
  10. In the “Factory Settings” window, click “OK”.

If you didn't find success with an option above, then try:

  1. Try to restore your iOS device from a different computer.
  2. If you still see the error, contact Apple Support.