How to fix Netflix error code M7121?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Netflix Error Code M7121 usually happens when there is a problem with your internet connection. This error code can also be caused by a problem with the Netflix servers.

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  • netflix error code m7121

1. Check your internet connection

The first step is to open up a web browser and type in "netstat -ano" at the prompt. This will open up a window that will list all of the active connections on your computer. The next step is to look for any connection that is listed as "Unknown" or "Not Connected." If you find a connection that is listed as Unknown or Not Connected, then it is likely that your internet connection is not working correctly and you will need to fix it. To fix your internet connection, you will need to either reboot your computer or reinstall your broadband connection. Rebooting your computer will usually fix most internet connection issues, while reinstalling your broadband connection will usually fix any networking issues that are preventing you from accessing Netflix.

2. Check your Netflix account for any updates

  1. Navigate to netflix.com and sign in.
  2. On the main menu, click on "My Account."
  3. On the My Account page, click on "Watch History."
  4. Under "History Status," you'll see a list of all the movies and TV shows that you've watched on Netflix.
  5. If there are any updates available for any of the movies or TV shows that you've watched, you'll see a message at the bottom of the page indicating that there are updates available.
  6. To download and install the updates, click on the "Update Now" button.

3. Try restarting your computer

  1. Restart your computer.
  2. In the Windows "Start" menu, click "Shutdown."
  3. Click "Restart."
  4. On the "Restart Options" screen, click "Shutdown," and then click "Restart."
  5. When the computer starts up, sign in with your user name and password.
  6. In the Windows "Start" menu, click "Netflix."
  7. In the "Netflix" menu, click "My Account."
  8. In the "My Account" screen, click "Sign In."
  9. In the "Sign In" screen, enter your user name and password.
  10. In the "My Account" screen, click "Your Account."
  11. In the "Your Account" screen, click "Transactions."
  12. In the "Transactions" screen, click "Received Items."
  13. In the "Received Items" screen, click the item you want to delete.
  14. In the "Details" screen, click "Delete."
  15. In the "Confirm Deletion" screen, click "Yes."
  16. In the "Transactions" screen, click "History."
  17. In the "History" screen, click the item you want to delete.
  18. In the "Details" screen, click "Delete."
  19. In the "Confirm Deletion" screen, click "Yes."
  20. Close the "Netflix" menu.
  21. In the Windows "Start" menu, click "Computer."
  22. In the "Computer" window, right-click the "Local Disk (C:)" and click "Delete."
  23. In the "Confirm Deletion" screen, click "Yes."
  24. Close the "Computer" window.
  25. Restart your computer.

4. Try restarting your router

  1. Restart your router by unplugging it and plugging it back in.
  2. Go to the “Settings” menu on your router and select “System”.
  3. Under “System”, select “Restart”.
  4. Your router will restart and should fix the netflix error code m7121.

5. Check for any updates to Netflix

Netflix app on a device will show a message that says "An update is available. Please install it to continue using Netflix." If the user chooses to update, they will be taken to the App Store to download the update. After the update is installed, the Netflix app will restart.

Some users might also have success with:

  1. Try another browser
  2. Try using a different device