How to fix OneDrive 0x8004de69?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

When you see the OneDrive 0x8004de69 error code, it means that OneDrive can't sync a file or folder because it's open in another program. This error can also happen if the file or folder is open in the OneDrive app.

There are a few things you can do to fix this error:

-Make sure that the file or folder is not open in any other programs. Close any programs that might have the file or folder open, and then try to sync again.

-Try restarting the OneDrive app. To do this, right-click the OneDrive icon in the notification area, and then click Exit. Open the OneDrive app again and try to sync.

-If you're still seeing the error, try uninstalling and reinstalling the OneDrive app.

Users typically search for a solution by asking about:

  • onedrive error code 0x8004de69
  • onedrive 0x8004de69

1. Restart your computer and try again

Restart your computer. Press the "F8" key when you startup your computer. Select "Advanced Startup Options". Select "Restart". Press "F5" to restart your computer in safe mode. Check if the error message onedrive 0x8004de69 has disappeared. If not, try the following solutions. Try to reinstall onedrive. Try to update onedrive.

2. Check your internet connection and try again

  1. Open the "CMD" prompt and type "ping www.google.com"
  2. If you get a response then your internet connection is working.
  3. If you do not get a response then your internet connection may be broken. Try restarting your router and your computer.
  4. If you still do not have success then try checking your internet connection by downloading and installing the "Speedtest" app.

3. Try signing out of your Microsoft account and signing back in

  1. Sign out of your Microsoft account.
  2. Sign back in.

4. Make sure your OneDrive account is active and try again

  1. Open the "OneDrive" app on your PC.
  2. If the OneDrive app is not already open, open it.
  3. Click on the "Sign in" link in the top left corner of the app.
  4. Enter your login credentials and click on the "Sign in" button.
  5. If you are not already logged in, you will be asked to sign in.
  6. If you are logged in, you will be presented with the list of your files and folders.
  7. If you see an "ERROR" message next to the "OneDrive" folder in the list, it means that your OneDrive account is not activated.
  8. To fix the "ERROR" message, you will need to activate your OneDrive account.
  9. To activate your OneDrive account, click on the "Activate" link next to the "OneDrive" folder in the list.
  10. Enter your account details and click on the "Activate" button.
  11. If you are still experiencing the "ERROR" message, please contact support.

5. Check for updates to your OneDrive app and try again

  1. Open the OneDrive app on your device.
  2. If you see a message that says "Your OneDrive is up to date" or "There are new updates available for OneDrive," click the "Update Now" button.
  3. If you don't see the "Update Now" button, try to connect to the OneDrive app using your Microsoft account.
  4. If you still can't connect to the OneDrive app, try to reinstall it.
  5. If you're still having trouble, try to reset your device.

6. Uninstall and reinstall the OneDrive app

The steps to uninstall and reinstall the OneDrive app in order to fix onedrive 0x8004de69 error are as follows:

  1. Launch the Windows 10 Start menu and search for "OneDrive". When the OneDrive app appears in the search results, right-click on it and select "Uninstall".
  2. Click on the "Uninstall" button in the confirmation window that appears.
  3. Launch the Windows 10 Control Panel and select "Programs and Features".
  4. Under the "Programs and Features" heading, select "OneDrive".
  5. Click on the "Uninstall" button next to "OneDrive" in the "Programs and Features" window.
  6. When prompted to delete the files that have been installed by the OneDrive app, click on the "Yes" button.
  7. Restart your computer.
  8. After your computer has restarted, launch the OneDrive app again and sign in to your account.
  9. Verify that the onedrive 0x8004de69 error has been fixed.

Some users might also have success with the following opitons:

  1. Try using the OneDrive app on a different computer.
  2. Contact Microsoft support.