PS4 error code NW-31297-2

What is ‘PS4 error code NW-31297-2’?

“PS4 error code NW-31297-2” is an error that usually occurs when PS4 could not connect to the Wi-Fi network because the Wi-Fi password is not correctly set on the PS4. When the error only occurs in a short period of time, it could mean that the wireless network is busy and may be preventing the connection.


How can you fix ‘PS4 error code NW-31297-2’?

Some of the common fixes include:

  • Using the correct wifi password
  • Changing the router setting


Please see our in-depth walk-through solutions below.

Sheila Staff Asked on October 7, 2017 in Playstation.
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2 Solution(s)

Solution 1. Use Correct WiFi Password

PS4 error code NW-31297-2 could be caused by an incorrect WiFi password. Make sure you put the correct password. However, if the issue persists, the problem could be an incompatibility. 

Gino Genesis Marasigan Staff Answered on January 3, 2018.
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 Solution 2.  Change the Router setting

“PS4 error code NW-31297-2” may also be due to PS4 WiFi module, which could not connect to the modem router bandwidth setting. To fix this, access your modem router, then change the Wireless mode or channel.

To access a router, you may want to use the Google search engine and use your router brand and model as a keyword. Look for the default IP address, username, and password of your router. If you’re using a modem only, you may want to use the brand, model, and your internet service provider (ISP) name or call your ISP to ask. See the video below.

Change Wireless Mode and Wireless Channel

If the error still persists, your modem router may require a restart to update the change. Unplug your modem router and your PS4 for at least three minutes.

Gino Genesis Marasigan Staff Answered on January 3, 2018.
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