How do you fix the ps4 error np-39226-2?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The PS4 error code np-39226-2 is a network error that can occur when the PS4 is unable to connect to the PlayStation Network. This error can be caused by a number of factors, including a poor internet connection, a problem with the PS4's network settings, or a problem with the PlayStation Network itself.

Other common searches for this error include:

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  • ps4 error np-39226-2

1. Restart your PS4 system

  1. Turn off your PS4 system.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 10 seconds.
  4. Plug the power cord back in to the wall outlet.
  5. Turn on your PS4 system.
  6. Select "Restart System" on the main menu.
  7. Follow the on-screen instructions.

2. Go to [Settings] > [Network] > [Set Up Internet Connection], and then select [Custom]

  1. Select [Settings] from the main menu.
  2. Select [Network] from the Settings menu.
  3. Select [Set Up Internet Connection] from the Network menu.
  4. Select [Custom] from the Settings menu.
  5. Select the appropriate connection type from the Connection Type drop-down menu.
  6. Enter the appropriate information in the Connection Name and Server Address fields.
  7. Select the appropriate connection speed from the Connection Speed drop-down menu.
  8. Click [OK].

3. Set the DNS Settings to Manual and then enter the Primary DNS and Secondary DNS values

  1. On your PlayStation 4 system, go to Settings.
  2. Under System, select Network.
  3. Under General, select DNS.
  4. Under Primary DNS, type the IP address of your router.
  5. Under Secondary DNS, type the IP address of your secondary DNS server.
  6. Press the Menu button on your PlayStation 4 controller, and then select Save.

4. Save your changes and then restart your PS4

  1. Go to the PS4's main menu
  2. Select "Settings"
  3. Select "System"
  4. Select "Restart System"
  5. Select "Yes" to restart your PS4

5. Update your PS4 firmware to the latest version

  1. If you have not already done so, connect your PlayStation 4 to the internet.
  2. From the main menu, choose "System Update."
  3. Follow the on-screen instructions to update your PS4 firmware.
  4. After the update is complete, restart your PlayStation 4.
  5. If you are still experiencing errors, please contact PlayStation Support.

6. Contact Sony PlayStation support

  1. Go to the PlayStation website and sign in.
  2. Click on “Settings” in the top menu.
  3. Select “System” from the left-hand menu.
  4. Under “System Information”, scroll down to the “Error Messages” section and click on the “NP-39226-2” link.
  5. In the “Error Message” box, you will see a “Details” section. In this section, you will be able to see the exact error code, as well as a list of possible solutions.
  6. If you are able to fix the problem yourself, click on the “Fix” button. If not, click on the “Contact Sony” button to get help from PlayStation support.