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How to fix PS4 WS-36724-2 Error?

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By Genesis and SheilaUpdated on June 4th, 2022

The PS4 WS-36724-2 error code indicates that the PS4 system has been suspended due to a security violation. This error code can be caused by a variety of factors, including but not limited to:

  • Attempting to access PSN content that is not intended for your region
  • Attempting to access PSN content that has been regionally blocked by Sony
  • Using a VPN or other proxy service to access PSN content
  • Using a modified PS4 system that violates Sony's terms of use

If you believe that you have not violated any of Sony's terms of use, you can contact customer support for assistance.

What is PS4 error WS-36724-2?

PS4 error WS-36724-2 is an error that usually occurs when the person that you are Real Name Requesting have restrictive accounts. It may also occur when trying to load your list of friends. The error may also mean that the PlayStation Network is unable to retrieve a specific username or ID.

How can you fix PS4 error WS-36724-2?

Some of the solutions to this error include making sure the other person's ID is correct.

Please see our in-depth walk-through solutions below.

1. Make sure ID is correct

PS4 error WS-36724-2 may occur due to an incorrect ID or if the ID does not exist. If you know the person you are trying to add personally, tell them to check the email where the account is linked. An email verification might be pending, or the email address was deleted or disabled.

2. Restart the PS4

  1. First, press and hold the power button on the PS4 for at least 10 seconds until the PS4 powers off.
  2. Once the PS4 has powered off, press and hold the power button on the PS4 for at least 5 seconds until the blue light begins to flash.
  3. Once the blue light has started to flash, release the power button and wait for the PS4 to restart. The PS4 should restart automatically.
  4. If the PS4 does not restart automatically, press and hold the power button on the PS4 for at least 10 seconds until the PS4 powers off.
  5. Once the PS4 has powered off, press and hold the power button on the PS4 for at least 5 seconds until the blue light begins to flash.
  6. Once the blue light has started to flash, release the power button and wait for the PS4 to restart. The PS4 should restart automatically.

3. Delete the game data from the PS4

  1. Go to the "System Settings" on the PS4
  2. Select "System"
  3. Select "Storage"
  4. Select "Delete Game Data"
  5. Confirm by selecting "Yes"

4. Re-download the game data from the PS4

  1. Go to "System Settings" on your PS4 and select "System Update."
  2. On the "System Update" screen, select "Download System Update."
  3. Follow the on-screen instructions to download and install the system update.
  4. Once the system update is installed, select "Restart System."
  5. Once your PS4 has restarted, select "System Settings" and then "System Update."
  6. On the "System Update" screen, select "Download System Update."
  7. Follow the on-screen instructions to download and install the system update.
  8. Once the system update is installed, select "Restart System."
  9. Once your PS4 has restarted, select "System Settings" and then "System Update."
  10. On the "System Update" screen, select "Rebuild Database."
  11. Follow the on-screen instructions to rebuild the database.
  12. Once the database has been rebuilt, select "Restart System."
  13. Once your PS4 has restarted, select "System Settings" and then "System Update."

5. Format the PS4

In extreme cases you could consider formatting your Playstation 4 back to factory settings.

6. Contact Sony customer support

If none of the solutions above work and you believe that you haven't violated the security rules then try contacting Sony customer support for additional help.