PS4 error WS-36724-2 is an error that usually occurs when the person that you are Real Name Requesting have restrictive accounts. It may also occur when trying to load your list of friends. The error may also mean that the PlayStation Network is unable to retrieve a specific username or ID.
Some of the solutions to this error include making sure the other person's ID is correct.
Please see our in-depth walk-through solutions below.
PS4 error WS-36724-2 may occur due to an incorrect ID or if the ID does not exist. If you know the person you are trying to add personally, tell them to check the email where the account is linked. An email verification might be pending, or the email address was deleted or disabled.