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How to fix DIRECTV error code 775?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

Directv error code 775 is typically caused by a bad connection between the dish and the receiver. The error code means that the receiver is not receiving a strong enough signal from the dish, and it needs to be adjusted. The most common reason for this error is because the dish is not properly aligned, and it needs to be moved to a different location.

Users typically search for a solution by asking about:

  • error code 775 directv
  • directv error code 775

1. Check that the coaxial cable is firmly connected to the back of the DirecTV receiver and the wall outlet

  1. Check that the coaxial cable is firmly connected to the back of the DirecTV receiver and the wall outlet.
  2. Check that the power is turned on to the DirecTV receiver.
  3. Press and hold the "Menu" button on the DirecTV receiver for 5 seconds.
  4. Use the "Input" button to select "Settings."
  5. Use the "Select" button to select "Output."
  6. Use the "Up/Down" buttons to select "Cable."
  7. Use the "Select" button to select "Coaxial."
  8. Use the "Up/Down" buttons to select "Yes."
  9. Use the "Enter" button to select "OK."
  10. Use the "Menu" button to select "Programs."
  11. Use the "Select" button to select "Cable Card."
  12. Use the "Up/Down" buttons to select "Yes."
  13. Use the "Menu" button to select "Channel."
  14. Use the "Select" button to select "TV."
  15. Use the "Up/Down" buttons to select "Yes."
  16. Use the "Menu" button to select "System."
  17. Use the "Select" button to select "DirecTV."
  18. Use the "Up/Down" buttons to select "Yes."
  19. Use the "Menu" button to select "Status."
  20. Use the "Select" button to select "OK."
  21. Use the "Menu" button to select "Exit."
  22. Press and hold the "Menu" button on the DirecTV receiver for 5 seconds.
  23. Use the "Input" button to select "Settings."
  24. Use the "Select" button to select "Exit."
  25. Press the "Power" button to turn off the DirecTV receiver.
  26. Disconnect the coaxial cable from the back of the DirecTV receiver and the wall outlet.

2. Reset your DirecTV receiver by unplugging it from the power outlet for 30 seconds, then plugging it back in

  1. Unplug the DirecTV receiver from the power outlet for 30 seconds
  2. Plug the DirecTV receiver back in to the power outlet
  3. Press and hold the "reset" button on the DirecTV receiver for at least 8 seconds
  4. Release the "reset" button on the DirecTV receiver
  5. The DirecTV receiver will reboot and will display the "Reset" message
  6. The DirecTV receiver will now be reset and should work properly

3. Replace the batteries in your remote control

To replace the batteries in your directv remote control, follow these simple steps:

  1. Unplug the directv remote control from the wall.
  2. Remove the cover on the battery compartment.
  3. Remove the four batteries.
  4. Replace the batteries.
  5. Reinstall the cover and plug the directv remote control into the wall.

4. Scan for channels

First things first, do a power cycle (turn off, turn back on) your directv box. Next, attempt to access the directv menu by pressing the “menu” button on your remote. If you are still receiving the “directv error code 775” message, then you will need to perform a channel scan. To perform a channel scan, first press the “scan” button on your remote. Next, use the up/down arrow keys to select the “scan” mode. Next, use the left/right arrow keys to select the channels you would like to scan. Finally, use the “enter” button to start the scan. If the scan is successful, you will receive a message stating that the scan was successful. If the scan is not successful, then you will receive a message stating that the scan was not successful.

If the answers above didn't work then you should also try:

  1. Call DirecTV customer service.