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How do I fix an Error 775 on my DirecTV receiver?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The directv 775 error code is a signal loss error that can happen for a variety of reasons. The most common reason is that the satellite dish is not properly aligned. This can happen if the dish is moved or if the ground underneath it shifts. Other reasons for this error code include bad weather, trees, and buildings blocking the satellite signal, and a faulty receiver.

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1. Check all connections and ensure that they are secure

  1. From the main menu, select System Settings.
  2. Select Network and Internet.
  3. Select Connection Status.
  4. Verify that all connections are secure.
  5. If any connections are not secure, fix the problem and then re-test the connections.

2. Reset the receiver by unplugging it from the power outlet for 30 seconds and then plugging it back in

If your DIRECTV 775 receiver is not working or if you want to reset it, first unplug it from the power outlet for 30 seconds and then plug it back in.

3. Perform a system test to check for errors

  1. From the directv 775 main screen, press MENU.
  2. From the MENU screen, press SYSTEM TEST.
  3. From the SYSTEM TEST screen, press TEST DIRECTV SYSTEM.
  4. From the TEST DIRECTV SYSTEM screen, press START TEST.
  5. From the START TEST screen, press TEST ALL.
  6. From the TEST ALL screen, press FINISH TEST.
  7. From the FINISH TEST screen, press OK.
  8. From the main screen, press MENU.
  9. From the MENU screen, press SYSTEM TEST.
  10. From the SYSTEM TEST screen, press STOP TEST.
  11. From the STOP TEST screen, press CANCEL TEST.
  12. From the main screen, press MENU.
  13. From the MENU screen, press SYSTEM TEST.
  14. From the SYSTEM TEST screen, press START TEST.
  15. From the START TEST screen, press TEST ALL.
  16. From the TEST ALL screen, press FINISH TEST.
  17. From the FINISH TEST screen, press OK.

4. If you are still experiencing problems, contact customer support

  1. If you are still experiencing problems, try contacting customer support in order to fix the directv 775.
  2. If you are still experiencing problems, customer support may ask you to perform a system scan.
  3. Customer support may ask you to reinstall the directv 775 software.
  4. Customer support may ask you to reset the directv 775.