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How to fix Netflix error code NW-2-5?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Netflix Error Code NW-2-5 is a network connectivity error. It typically occurs when the device you are using to stream Netflix is unable to connect to the Netflix servers. There are a number of reasons why this error may occur, including:

-Your device is not connected to the internet.

-The Netflix servers are down or experiencing high traffic.

-Your device's DNS settings are incorrect.

-Your device is using an outdated or unsupported version of the Netflix app.

If you are experiencing this error, we recommend checking your internet connection, restarting your device, and/or updating the Netflix app.

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If you didn't find success with an option above, then try:

  1. Check your internet connection:
  2. Make sure that your device is connected to the internet. If you're using a cellular data connection, try connecting to a different network.
  3. Restart your device:
  4. Unplug your device from power for at least 1 minute. Then plug it back in and try Netflix again.
  5. Update your app:
  6. On your device, go to the App Store or Google Play Store and search for Netflix. Then, install the latest version of the app.
  7. Check your date and time settings:
  8. On your device, go to Settings > General > Date & Time. Make sure that your time zone is set correctly and that the Set Automatically option is turned on.
  9. Check your device's DNS settings:
  10. On your device, go to Settings > Wi-Fi. Select the network that you're connected to, then click the info icon next to it. In the IP Settings section, make sure that the DNS Settings are set to Automatic.
  11. Restart your home network:
  12. Unplug your modem and router from power for at least 1 minute. Then plug them back in and try Netflix again.