Netflix error code NW-2-4

What is Netflix error code NW-2-4?

Netflix error code NW-2-4 is an error that usually occurs when you fail to connect with Netflix due to connectivity issues.

 

How can you fix Netflix error code NW-2-4?

Some of the solutions to this error include turning off your device, connecting directly to the modem, checking DNS setting for a gaming console, and reactivating your device.

 

Please see our in-depth walk-through solutions below.

Staff Asked on August 28, 2017 in Netflix.
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5 Solution(s)

Solution 1. Turn off your device

An intermittent connection may be causing Netflix error code NW 2-4 to appear on your device. To fix this, Please unplug your device and modem router for at least one to three minutes. Leaving your devices off for a few minutes will erase the data stored on both while allowing the connection and the data to be updated. 

If this does not work, please proceed to Solution 2. 

Staff Answered on August 28, 2017.
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Solution 2. Connect Directly to the Modem

Network setting also interrupts the communication between your device and the Netflix server and may cause Netflix error code NW 2-4 to appear. You may want to configure your router using this YouTube Video tutorial here.

If your modem and router are separate devices, try connecting your device directly to the modem. If this works, avoid using the router for Netflix. 

NOTE: For PS3, and PS4, please see below for additional Solution 3.

NOTE: If all of the above does not work, call your Internet service provider. They might be the cause of the problem or the modem they provided may be broken.

Staff Answered on August 28, 2017.
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Solution 3. Check DNS setting for Gaming Console

Network setting inside your Playstation also interrupts the communication between your device and the Netflix server. Please configure the network settings to the default setting.

PS3 and PS4

  1. From the main menu, go to Settings.
  2. Select Network Settings  ==>  Internet Connection Settings.
  3. Press OK on the confirmation screen.
  4. Select Custom.
  5. Choose either Wired Connection or Wireless, depending on your connection method.
    For PS3 only, if Wireless, use the following steps before proceeding.
    Under the WLAN section, select Enter Manually.
    Press the right directional button three times to get to IP Address Setting.
    For PS4 only, if Wireless, use the following steps before proceeding:
    Under Use Wi-Fi, select Custom.
    Select your Wi-Fi network name.
    For both PS3 and PS4: If it is a wired connection, select Custom for Operation mode.
  6. Select Automatic for IP Address Setting.
  7. Select Do Not Set for DHCP hostname.
  8. Select Automatic for DNS Setting.
  9. Select Automatic for MTU.
  10. Select Do Not Use for Proxy Server.
  11. For PS3 only, select Enable for UPnP.
  12. Save your settings.
  13. Try Netflix.
Staff Answered on October 19, 2017.
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Solution 4. Reactivate your device

Netflix error NW 2-4 may appear if your device has not been activated. Usually, it appears when your device has undergone a firmware update. If the device has remained unactivated, please turn off the device for 30 seconds then retry the activation.

For Smart TV and Roku

  1. Run the Netflix application.
  2. Then press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up using your remote control arrow key.
  3. A secret window screen will appear with button, select the Deactivate button and then exit Netflix.
  4. Run the Netflix app again and then sign in to your account.

For Playstation

  1. Open Netflix and quickly hold Start and Select for at least one minute. 
  2. When a window request for re-register Netflix appears, close it.
  3. Re-open Netflix and update it.
  4. Then try Netflix again.

 

Staff Answered on November 2, 2017.
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Solution 5. Bypass firewall or any policies

Netflix error code NW-2-4 may appear when your home network is using a firewall and security policies such as parental controls. You might want to configure your router/modem to let the device directly connect to the internet without passing the firewall and security policies. In addition, if your internet service provider (ISP) has policies that could interrupt the streaming, you might want to call them, to disabled it in your account. Some ISP has policies that are accessible, you might want to check their website and log in your account to disable it. If you did disable or enable any policies in your ISP account, to enable it to your home network, turn off your modem for at least 30 sec and turn it back.

Also, manually inputting DNS in your device network configuration may able to bypass the firewall that is set in the network. DNS such 8.8.8.8 and 8.8.4.4 are public DNS provided by Google for free.

For PS4 see the YouTube guide here.

Staff Answered on January 29, 2018.
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