Windows 10 blue screen critical process died

What is “Windows 10 blue screen critical process died?”

“Windows 10 blue screen critical process died” is a blue screen error message that usually occurs when a process that is needed to boot the systems has stopped responding. Normally, this error occurs after a system upgrade or during new installation in PCs.

 

How can you fix “Windows 10 blue screen critical process died?”

Some of the solutions to this error include uninstalling the corrupt driver, fixing the registry, testing the hardware, and reinstalling Windows.

 

Please see our in-depth walk-through solutions below.

Staff Asked on July 7, 2017 in Microsoft Windows.
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4 Solution(s)

 Solution 1. Uninstall corrupt driver

“Windows 10 blue screen critical process died” may be due to a newly installed driver. Uninstalling it and using safe mode may fix the error. Please see below to access safe mode.

Option 1.  Using Desktop to access Safe mode

  1. Hold Shift and Press restart.
  2. Or click Windows button and Letter I at the same time, to direct you to Windows Setting and follow the image below. 

    RE: Windows 10 blue screen critical process died

  3. Click Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.

    RE: Windows 10 blue screen critical process died

  4. Select safe mode.

    RE: Windows 10 blue screen critical process died

  5. Now go to the Control Panel and select Uninstall program.
  6. Look for the newly installed driver that caused the BSOD and uninstall it.
  7. Restart your computer. 

Option 2. Use Windows 10 installation CD/DVD or USB to access Safe mode

  1. Insert the Windows 10 installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Windows installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click next.
  4. Click Repair your computer.

    RE: Windows 10 blue screen critical process died

  5. Click Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.

    RE: Windows 10 blue screen critical process died

  6. Select either from number 4, 5 and 6 to enter safe mode. 
  7. Now go to the Control Panel and select Uninstall program.
  8. Look for the newly installed driver that caused the BSOD and uninstall it.
  9. Restart your computer. 

NOTE: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window, to access Advance option, therefore you may skip steps 1 to 4. You could also hard press the power button on the computer until you access Automatic repair. (Note that this is not advisable because it could damage your hardware.)

Staff Answered on July 7, 2017.
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Solution 2.  Fix the registry 

“Windows 10 blue screen critical process died” may also be due to a corrupt or missing registry. It may be caused by more than one conflicting drivers, accidentally changed or deleted registry, or a third-party software malfunction. To fix or recover registry, please see below.

In Advance Option

  1. Insert the Windows 10 installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Windows installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click next.
  4. Click Repair your computer.

    RE: Windows 10 blue screen critical process died

  5.  Click Troubleshoot ==> Advance Option ==> Command prompt.
  6. Type “C:” press enter key ==> “dir”press enter key ==> “cd \windows\system32/config” press enter key ==> “mb backup” press enter key ==> “copy *.* backup”press enter key ==> “CD” regback” press enter key ==> “dir” press enter key ==> “Copy *.* ..” press enter key ==> “A” (note: must be) Capital A press enter key.  

    RE: Windows 10 blue screen critical process died

  7. Then. close Command prompt and click continue.

NOTE: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window, to access Advanced option. Therefore, you may skip steps 1 to 4. You may want to do a repetitive power button hard press until you access Automatic repair. (Note that this is not advisable because it could damage your hardware.)

Staff Answered on September 18, 2017.
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Solution 3. Test Hardware

“Windows 10 blue screen critical process died” may also be due to faulty, semi-detached or dusty hardware. You may want to check the hardware one by one. If you recently installed a new hardware, it could be the cause. Remove it and test. If the error persists, see process below.

  1. Turn off your computer.
  2. Open the case.
  3. Remove all RAM/memory stick and, clean the RAM gold pin using an eraser and connect it again. Make sure that you push it down enough that the retention lever or the RAM slot lock snaps.
  4. Detach graphics card and other components such as a printer and network adaptor.
  5. Re-connect hard drive. If you have multiple hard drives, do not connect the secondary hard drives only the hard drive with installed Windows on it.
  6. Reset your Motherboard Bios by removing the CMOS battery and reconnect it after two minutes.
  7. Clean your CPU fan from dust and make sure the CPU fan cable is connected to the motherboard properly.
  8. Test the PC, turn it on. Check if the CPU fan is working. If it is not, consider buying a new one. If good, proceed.
  9. If it proceeds to Windows Desktop turn it off again.
  10. Reconnect graphics card, secondary hard drive, and the other components. If the error occurs, your graphics card or add-on component might be the source of the BSOD. Reconnect it one by one and until you determine which one is causing the problem.
  11. If the error persists, please proceed with the hardware test below. 

Hard disk drive HDD test using Check Disk

  1. Insert the Windows 10 installation CD/DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Windows installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click next.
  4. Click Repair your computer.

    RE: Windows 10 blue screen critical process died

  5. In the Command prompt, type in chckdisk /r, then press Enter and wait until the process is finished. 

    RE: Windows 10 blue screen critical process died

  6. If you encounter any error report, such as the image above, consider replacing your HDD.
  7. If the HDD is in good condition, please see test your RAM.

RAM test using Memtest86

This solution is applicable even if you could not access Windows desktop. However, you are required a working PC to create a bootable Memtest86. If you do not have any spare PC to use, please skip Memtest86.

  1. Download Memtest86. Please see link http://www.memtest86.com/
  2. Create a bootable USB using the ISO image of MemTest86 or burn to a CD or DVD. A bundled software is included to create a bootable CD or USB.
  3. After you have created a bootable Memtest86, restart your computer and boot it to the USB or Disc drive.
  4. The Memtest86 will automatically test your RAM. If an error occurs, it will be in a red font. If memory is defective, consider it for a warranty claim or replacement.

    RE: Windows 10 blue screen critical process died

Unit with one RAM stick

Move the RAM stick to another RAM slot on your motherboard.

If the error occurred only on a specific RAM slot, the motherboard RAM slot is defective. If your motherboard still has a warranty, please claim it. If the warranty is null, please use working RAM slot.

If the error follows the RAM using other RAM slots, the RAM is defective. If your RAM still has a warranty, please claim it. If the warranty is null, please buy a new one.

Unit with multiple RAM stick

If you have installed a new RAM stick and you encountered the error, it might be the source of the error.

If you have a multiple RAM, try to determine which one is causing the problem by using the RAM one by one and using only one motherboard RAM slot. If one of the RAM enables you to access Windows Desktop please create a bootable Memtest86 or use Windows Memory Diagnostic to test your RAM. If the RAM passes the test please test another one. If one of the RAM encounters an error while the other pass, please claim warranty. If the warranty is null, please buy a new one or only use the working RAM.

If all of them fail using a same motherboard RAM slot, it is possible that the RAM slot is defective. If all of them pass the using Memtest86 or Windows Memory Diagnostic by using the same RAM slot, it is possible that one of the RAM slots is defective. Use the other RAM slots to confirm.

If the error persists, please install new Windows.

Staff Answered on September 18, 2017.
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Solution 4. Reinstall Windows 

If all the components are in good condition but “Windows 10 blue screen critical process died” persists, it may be caused by your operating system. Reinstalling Windows may fix the error. 

NOTE: If the hard disk drive (HDD) is faulty, please see the Windows installation guide below.

  1. Insert the Windows installation DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Windows installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click “Next.”
  4. Click Install Now.
  5. Click I accept the terms of the license, and then click Next.
  6. Click Custom (Advanced).
  7. Select the partition, and click Delete.
    NOTE: Delete all partition.

    RE: Windows 10 blue screen critical process died

  8. Select the Unallocated space and click Next.
    NOTE: If you want to define the size, click new, set the size and then click Apply. 
  9. Click ok to confirm.
  10. Wait until the installation process is finished.
Staff Answered on September 18, 2017.
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