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How to fix Disney error code 39?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

According to the Disney website, Error Code 39 is caused by "a problem connecting to the Disney+ service." This can happen for a variety of reasons, including an unstable internet connection, a problem with the Disney+ app, or a problem with the Disney+ servers. This error code can be frustrating for users, as it can prevent them from being able to watch their favorite Disney movies and shows.

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1. Restart your computer and try again

  1. Click on the Start button and type "cmd" into the search bar.
  2. Right-click on the cmd.exe file and select "Run as Administrator."
  3. Type "shutdown -r" into the cmd.exe window and press Enter.
  4. Select your computer from the list of computers that will be shutdown and click on the "Shutdown" button.
  5. Wait until your computer is completely shut down before proceeding.
  6. Click on the "Start" button and type "cmd" into the search bar.
  7. Right-click on the cmd.exe file and select "Run as Administrator."
  8. Type "reboot" into the cmd.exe window and press Enter.
  9. Select your computer from the list of computers that will be rebooted and click on the "Reboot" button. 10.Wait until your computer is completely rebooted before proceeding.

2. Try using a different browser

  1. Go to the Disney website and sign in.
  2. Click on the “My Account” button in the top right corner.
  3. Under “My Account,” click on the “Browser” tab.
  4. In the “Browser” tab, click on the “Change Browser” button.
  5. Select a different browser from the drop-down menu.
  6. Click on the “Confirm” button.
  7. If the Disney website does not work correctly after using a different browser, try using a different computer.

Some users might also have success with:

  1. Uninstall and reinstall Disney+.
  2. Clear your browser's cache and cookies.
  3. Disable any browser extensions or add-ons.
  4. Reset your router and modem.
  5. Check if Disney+ is down or not working.
  6. Contact Disney+ customer support.