How to fix Disney+ error code 41?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

According to the Disney website, Error Code 41 is caused by "an issue with your Internet connection or with the Disney+ app on your device." This error code can be fixed by checking your Internet connection and making sure that the Disney+ app is up to date.

Users typically search for a solution by asking about:

  • error code 41
  • disney error code 41

1. Restart the computer and try again

  1. Go to the start menu and select "control panel"
  2. Go to "system and security"
  3. Click on "restart"
  4. Select "reboot"
  5. Select "yes" when the computer prompts you to save your work
  6. After the computer restarts, select "system restore" from the "windows menu"
  7. Click on "next"
  8. Select "windows 7 or 8" from the "restart type" selection
  9. Click on "next"
  10. Select "restore point" and choose a restore point
  11. Click on "next"
  12. Select "custom" from the "location" selection and click on "next"
  13. Select "advanced" from the "settings" selection and click on "next"
  14. Click on "finish"
  15. After the restore point has been created, click on "startup repair" from the "windows menu"
  16. Click on "repair all"
  17. After the computer has completed the repair process, click on "finish"

2. Update drivers and software for your computer

  1. Right-click on the device that is causing the disney error code 41 and select Update Driver Software.
  2. Click on the Browse my computer for driver software option.
  3. Locate the Disney Drivers folder and select the appropriate driver file.
  4. Click on the Next button.
  5. Click on the Finish button.
  6. Restart your computer.

3. Try running the game in compatibility mode

First open the game in compatibility mode by going to the game’s main menu and selecting “Compatibility Mode”. Second, find and open the “Disney Infinity - PC” folder. Third, locate the “config.ini” file and open it with a text editor. Fourth, locate the “game.exe” file and open it with a text editor. Fifth, locate the “Disney Infinity - PC” section of the file and change the “TargetPlatform” value to “Windows 7 (64-bit)”. Sixth, save the file and close the text editor. Seventh, launch the game in compatibility mode and enter the installation path for the Disney Infinity - PC folder. Eighth, the game should now run without any errors.

4. Reinstall the game

  1. Delete Disney Infinity from your computer
  2. Download and install the Disney Infinity game from the Disney website
  3. Copy the Disney Infinity installation files to your computer
  4. Launch the Disney Infinity game
  5. Click on the "Uninstall" button on the main menu
  6. Click on the "Delete Files" button
  7. Click on the "Yes" button when prompted to confirm the deletion
  8. Reboot your computer
  9. Reinstall Disney Infinity

5. Contact Disney customer support

  1. Go to www.disney.com and enter your account email and password.
  2. Click on "Contact Us" in the upper-left corner of the website.
  3. Under "Contact Us" on the main page, click on "Email Address" and type in your customer service email address.
  4. Click on "Password" and type in your Disney account password.
  5. Click on "Submit" at the bottom of the page.
  6. Click on the "Attach File" link next to your message.
  7. Click on the "Upload File" button and select the file you want to send.
  8. Click on the "Send Message" button.
  9. Disney will review your message and respond as soon as possible.