How do I fix the error code 42 on Disney Plus?

There are a variety of reasons why the Disney Plus error code 42 might occur. One possibility is that there is an issue with your internet connection. Another possibility is that there is a problem with the Disney Plus servers. This error code typically happens when there is a problem with the connection between your device and the Disney Plus servers.

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• Check your internet connection
• Make sure you're using the latest version of the app
• Delete and reinstall the app
• Contact Disney+ customer support

1. Check your internet connection

1. Go to the "Settings" on your device and select "Network & Internet."
2. Under "Connection Status," be sure that the " Status " is set to " Connected ."
3. If you are using a wireless connection, be sure that the "Wi-Fi" or "Airplane Mode" is turned off and that the device is in "Direct mode."
4. If you are using a wired connection, be sure that the "Ethernet" port is enabled and properly connected to your home or office network.
5. If you are using a cellular connection, be sure that the "Cellular Data" or "Airplane Mode" is turned off and that the device is in "Direct mode."
6. Be sure that your firewall is disabled.
7. Be sure that your antivirus software is disabled.
8. Click on the "Ping" icon on the bottom right of the "Network & Internet" window.
9. Ping your device from a computer on your network.
10. If your device is connected to the internet, the ping should return within a few seconds. If the ping fails, your device may not be connected to the internet.
11. If you are using a wired connection, be sure that the "Ethernet" port is enabled and properly connected to your home or office network.
12. If you are using a cellular connection, be sure that the "Cellular Data" or "Airplane Mode" is turned off and that the device is in "Direct mode."
13. If you are using a Wi-Fi connection and the device is not connected to the internet, be sure to turn off the "Wi-Fi" or "Airplane Mode" on your device and try the ping again.
14. If you are using a cellular connection and the device is not connected to the internet, be sure to turn off the "Cellular Data" or "Airplane Mode" on your device and try the ping again.
15. If you are using a cellular connection and the device is connected to the internet, be sure to turn off the "Cellular Data" or "Airplane Mode" on your device and try the ping again.

2. Make sure you're using the latest version of the app

1. Open the Disney Plus app on your device.
2. If you are not already logged in, log in to your Disney Plus account.
3. If you are already logged in, click on the "My Account" tab on the top of the app.
4. Under the "My account" heading, click on "Software Update."
5. If you are not already signed in to Disney Online, sign in to your Disney Online account.
6. Under the "Account" heading, click on "Software Update."
7. If you are not already signed in to Disney Online, under the "My Account" heading, click on "Software Update."
8. On the "Software Updates" page, click on the "Check for Updates" button.
9. On the "Check for Updates" page, click on the "Install Updates" button.
10. On the "Install Updates" page, click on the "Install Now" button.
11. On the "Install Now" page, click on the "OK" button.
12. After the updates are installed, click on the "Restart App" button.
13. After the app has restarted, try logging in again. If you are still experiencing the disney plus error code 42, please contact Disney Plus support.

3. Delete and reinstall the app

1. Open the Google Play Store app on your device.
2. On the Play Store app, search for "Disney Plus."
3. Tap the Disney Plus app.
4. On the Disney Plus app's main screen, tap the three lines in the top left corner.
5. On the "App Info" screen, tap "Delete App."
6. Confirm that you want to delete the Disney Plus app.
7. Tap "Yes" to confirm the deletion.
8. Tap "Reinstall App" on the "App Info" screen.
9. On the "App Reinstallation" screen, tap "Install."
10. On the "Install App" screen, tap "OK."
11. If prompted, enter your Google account password.
12. The Disney Plus app will be reinstalled on your device.
13. The Disney Plus app will be available in the Play Store app on your device.

4. Contact Disney+ customer support

1. Go to Disney+’s main website and sign in.
2. Click on the “Help” link on the top left of the screen.
3. Select “Contact Us” from the drop-down menu.
4. Enter your Disney+ account information in the “Subject” field and then click “Submit”.
5. You will be prompted to provide your contact information, which you can use to reach customer support.
6. After providing your contact information, you will be directed to a support form.
7. Fill out the form with your information and then click “Submit”.
8. Disney+ will review your request and will either contact you to resolve the issue or provide a solution.