How to fix error code 42 on Disney Plus?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The error code 42 Disney+ is a problem that can occur when trying to stream content on the Disney+ app. This problem is usually caused by an issue with the Disney+ servers, which can prevent the app from being able to connect to them properly. In some cases, this problem can also be caused by a problem with the device that you're using to try and stream Disney+.

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1. Check your internet connection

  1. Look for any errors or warnings in your internet connection settings.
  2. If you are connected to a wired connection, make sure the cable is plugged in properly and is not loose.
  3. If you are connected to a wireless connection, make sure the connection is secure and the signal is strong.
  4. If you are using a home internet service, make sure the service is up to date and that your router is configured properly.
  5. If you are using a public internet connection, make sure your browser is up to date and that your device is connected to the correct network.
  6. Try connecting to a different website or using a different browser.
  7. If you are still having trouble, contact your internet service provider or a tech support representative.

2. Try again later

  1. Press and hold the "Power" button on the Disney Plus device until the "Disney Plus" logo appears.
  2. Tap "Settings"
  3. Under "General," tap "Restore Factory Defaults."
  4. Under "General," tap "Reset Network Settings."
  5. Enter your network's password.
  6. Under "General," tap "Reset Disney Plus."
  7. Tap "Yes."
  8. Tap "OK."
  9. Reconnect to the network.
  10. Attempt to watch a movie or TV show.

3. Clear your cache and cookies

  1. On your computer, open Chrome.
  2. At the top of the browser, click the three lines in the top left corner of the screen.
  3. Click Settings.
  4. At the bottom of the Settings window, click the Show Advanced Settings link.
  5. Under the Privacy section, click the Clear browsing data button.
  6. Click the Clear cookies and data button.
  7. Click the Clear Cache button.
  8. Click the OK button.

4. Reset your modem or router

Reset your modem or router by following these steps:

  1. Power off your modem or router.
  2. Unplug the modem or router from the wall.
  3. Wait 15 seconds.
  4. Plug the modem or router back in.
  5. Wait until the modem or router has powered back on.
  6. Open a web browser and type in the address of your modem or router.
  7. Enter your login credentials.
  8. Select the “reset” option.
  9. Follow the instructions on the screen.

Some users might also have success with the following opitons:

  1. Disable any VPN or proxy service you may be using
  2. Contact Disney customer support