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How can I fix the error code 36 on Disney Plus?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why the error code 36 might appear when trying to watch Disney Plus. One reason could be that there is an issue with the Disney Plus servers. Another reason could be that there is a problem with your internet connection. Finally, this error code could also appear if there is a problem with the Disney Plus app on your device. If you are seeing the error code 36, we recommend checking the Disney Plus servers to see if there is an issue. If there is not an issue with the servers, we recommend checking your internet connection. If your internet connection is fine, we recommend restarting the Disney Plus app on your device.

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1. Restart your device and try again

If you are having trouble connecting to Disney Plus, you might need to restart your device. To restart your device:

  1. Close all applications on your device.
  2. Hold down the power button for about 10 seconds until the device turns off.
  3. Wait about 30 seconds and then turn on your device.
  4. Open the Disney Plus app and try to connect to the service.

2. Update your app

  1. Log into your Disney Plus account on the app
  2. Click on the three lines in the top right corner of the app
  3. Select “Settings”
  4. Select “Application Updates”
  5. Select “Update my app”
  6. Enter your account password
  7. Click “Update my app”
  8. Review the updates and click “Install”
  9. Once the updates are installed, log out of your Disney Plus account and log back in
  10. If there are any errors after updating your app, click on the three lines in the top right corner of the app and select “Settings”. Select “Application Updates” and click “Report an error”. Fill out the form and click “Submit”.

3. Delete and reinstall the app

  1. From the Home screen, tap Apps.
  2. Tap the Disney Plus app.
  3. On the App Info screen, tap the three lines in the bottom right corner.
  4. Tap Delete.
  5. Tap Yes in the message that appears on the screen.
  6. Tap the three lines in the bottom right corner again.
  7. Tap Reinstall.
  8. Tap the Disney Plus app.
  9. On the App Info screen, tap the three lines in the bottom right corner.
  10. Tap Install.
  11. Tap the Disney Plus app.
  12. On the App Info screen, tap the three lines in the bottom right corner.
  13. Tap Done.
  14. Tap the Disney Plus app.
  15. On the App Info screen, tap the three lines in the bottom right corner.
  16. Tap the three lines in the bottom right corner again.
  17. Tap Done.

4. Check your internet connection

  1. Open your internet browser and type "cable modem" into the address bar.
  2. If you are using a cable modem, you will be prompted to enter your cable modem's username and password.
  3. If you are using a DSL modem, you will be prompted to enter your DSL modem's username and password.
  4. Once you have logged in, you will be taken to your modem's main screen.
  5. On your modem's main screen, you will see a list of options.
  6. Click on "Status" in the left-hand column.
  7. On the "Status" screen, you will see a list of error codes.
  8. If you see an error code that corresponds to your Disney Plus connection, please follow the instructions below to resolve the issue.
  9. If you do not see an error code that corresponds to your Disney Plus connection, please contact your cable or DSL provider to troubleshoot the issue.

5. Restart your router

  1. Reset your router by pressing the reset button.
  2. If the router still does not work, you might need to try a different cable.
  3. If the router still does not work, you can try to reset your computer.
  4. If the router still does not work, you can try to reset your router by using the reset button on the router.
  5. If the router still does not work, you can try to reset your router by using the reset button on your computer.

6. Contact Disney customer support

  1. Go to the Disney website and sign in.
  2. Click on the "Contact Us" link at the top of the page.
  3. In the "Contact Us" form, enter your email address and phone number.
  4. Click on the "Submit" button.
  5. A confirmation email will be sent to you.
  6. Click on the "Confirm" button in the confirmation email.
  7. You will be taken to a new page where you will be able to enter your message.
  8. In the "Message" field, enter the following information: -The error code that you are trying to fix -The type of issue that you are experiencing -The steps that you took to try to fix the issue -Any additional information that you think would help Disney support troubleshoot the issue.
  9. Click on the "Send" button.
  10. You will receive a response from Disney customer support.