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How to fix the Roku Error Code: 020?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The go.roku.com/hdcphelp error code 020 is a HDCP error that occurs when trying to connect a Roku device to a TV. This error can be caused by a number of things, including:

-The TV not being HDCP compliant

-The HDMI cable not being HDCP compliant

-The Roku device not being HDCP compliant

HDCP is a copy protection protocol that is designed to prevent content from being copied or recorded. In order to display content on a TV, the Roku device and the TV must both be HDCP compliant. If even one piece of equipment is not HDCP compliant, this error will occur.

You are here because you have a question about:

  • roku error code 020
  • go.roku.com/hdcphelp error code 020

1. Check that your TV is HDCP compliant

  1. First, make sure that your TV is HDCP compliant. HDCP is a security protocol that helps protect video content from being pirated.
  2. Next, check to see if your Roku device is HDCP compliant. To do this, open the Roku settings and look for the "HDCP" setting. If your Roku is not HDCP compliant, you'll need to install a HDCP compatible adapter.
  3. If your Roku is HDCP compliant, you'll need to make sure that your Roku device is properly configured. To do this, open the Roku settings and look for the "HDCP" setting. Under "HDCP Settings," make sure that "Enable HDCP" is checked.

2. Connect your Roku player directly to your TV

  1. Connect your Roku player to your TV using the HDMI cable.
  2. On the Roku player, go to Settings > System > Network.
  3. On the TV, go to Settings > Network > Advanced > IP Settings.
  4. On the TV, set the IP address of the Roku player to 192.168.1.254.
  5. On the Roku player, go to System > Channel Search > Find Channels.
  6. On the TV, go to Channels and select the channel you want to watch.
  7. On the Roku player, press the Home button to return to the home screen.

3. Use a different HDMI cable

  1. Check the HDMI cable to make sure it is properly connected to the Roku and the TV.
  2. If the HDMI cable is properly connected, try a different HDMI cable.
  3. If the HDMI cable is properly connected, try restarting your Roku.
  4. If the HDMI cable is properly connected, try resetting your Roku's network settings.

Still not working? maybe try one of these options:

  1. Try a different HDMI port on your TV.
  2. Power cycle your Roku player and TV.
  3. Check for updates to your Roku player.
  4. Contact Roku customer support.