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How to fix Roku error code 014.11?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Roku error code 014.11 is a general error code that indicates a problem with the Roku device's network connection. There are a few reasons why this error code might occur, including:

-The Roku device is not connected to the internet

-The router is not broadcasting a 2.4GHz signal

-The router is not compatible with the Roku device

-There is too much interference on the 2.4GHz frequency

-The Roku device's software is out of date

If you are seeing the Roku error code 014.11, it is recommended that you try restarting your Roku device and router. If that does not fix the problem, you may need to contact your ISP or Roku customer support for further assistance.

1. Restart your Roku device and your router

  1. On your Roku device, go to Settings.
  2. Select System, and then select Restart.
  3. On your router, go to Settings.
  4. Select System, and then select Restart.
  5. After your Roku device and router have restarted, try connecting to the Roku device again. If the problem still exists, try rebooting your router and your Roku device again.

2. Check to see if there is a Roku system update available

  1. Navigate to the Roku website.
  2. On the home screen, click the "Settings" button.
  3. On the "Settings" screen, click the "System" button.
  4. On the "System" screen, under "Software Updates," click the "Check for Updates" button.
  5. If there is an update available, the "Check for Updates" screen will show a message indicating that there is an update available. Click the "Update" button to download and install the update.
  6. After the update is installed, the "System" screen will show a message indicating that the update was successful.

3. Check your internet connection

  1. Open the "Settings" app on your Roku device.
  2. Under "Network," tap "Check Connection."
  3. If your internet is working properly, your Roku device should say "No issues detected." If you see an error code, it will tell you what it is.
  4. If your internet is not working properly, follow the instructions below to fix the issue.
  5. If you still experience problems, please contact Roku support.

4. Try connecting to a different wireless network

  1. Navigate to the "Settings" menu on your Roku device.
  2. Select "Wired Network."
  3. Select the network you want to connect to.
  4. Enter the network's password if prompted.
  5. Click "Connect."
  6. If you're successful, your Roku device should now be connected to the network.

5. Contact your internet service provider

  1. First, check to see if there is an issue with your router. If your Roku is connected to your router via an Ethernet cable, try connecting it to your router wirelessly. If the issue is still occurring, your router may need to be replaced.
  2. If there is no issue with your router, try resetting your Roku by pressing and holding the power button for about 10 seconds until the Roku turns off and then turns back on.
  3. If the reset does not work, try contacting your internet service provider.
  4. If your internet service provider is still unable to fix the issue, you may need to replace your Roku.

6. Contact Roku customer support

  1. Go to the Roku website and sign in.
  2. Click on the "Help" menu and select "Contact Roku Support."
  3. Enter your Roku login information and click on the "Submit" button.
  4. A form will appear. Complete the information and click on the "Submit" button again.
  5. Roku support staff will review your issue and provide a solution.