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How can I fix Roku error code 014.12?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Roku error code 014.12 indicates that there is a problem with the Roku device's connection to the internet. This error can be caused by a number of things, including a poor internet connection, a problem with the router, or a problem with the Roku itself. In most cases, this error can be resolved by restarting the Roku device and the router.

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  • error code 014.12
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1. Try rebooting your Roku device and your router

  1. Power off both the Roku device and your router.
  2. Remove all cables from both devices.
  3. Reboot your router.
  4. Reboot your Roku device.
  5. Reconnect both devices to each other.
  6. Try streaming content again.

2. Check your network connection

  1. Open the Roku app on your device.
  2. Select Settings.
  3. Under General, select Network.
  4. If your connection is connected, you'll see the Status field say Connected. If not, you'll see the Status field say Not Connected.
  5. If your connection is not connected, you'll need to try to connect to the Roku network again. To do this, follow these steps: a. From your computer, open a web browser and visit the Roku website. b. Click the Connect button. c. Enter your Roku login information. d. If you've set up your Roku with a wireless network, you'll need to enter your network's security key. e. Click the Connect button. f. If you're still having trouble connecting, try these troubleshooting tips.

3. Check for Roku updates

  1. Go to the Roku website and sign in.
  2. Select the "Settings" option on the main menu.
  3. Select "System" from the menu on the left.
  4. Select "Update."
  5. If a new update is available, Roku will prompt you to install it. If no new update is available, Roku will return you to the "System" menu.
  6. Select "Check for Updates."
  7. If a new update is available, Roku will prompt you to install it. If no new update is available, Roku will return you to the "System" menu.
  8. If a new update is available, Roku will install it and prompt you to restart your Roku. If no new update is available, Roku will return you to the "System" menu.

4. Try restarting the Roku channel

  1. Navigate to the Roku home screen.
  2. Select the "Settings" option.
  3. Select the "System" option.
  4. Select the "Restart" option.
  5. Select the "Yes" option to restart the Roku.

5. If you're still having trouble, contact the channel provider for help

If you're still having trouble, contact the channel provider for help in order to fix roku error code 014.12.