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How can I fix my Roku error code 014.62?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Roku error code 014.62 is a network error that typically indicates a problem with the router or modem. This error can also be caused by a weak or unstable internet connection.

1. Restart your Roku device

  1. From the Roku home screen, press the Power button to turn on your Roku device.
  2. From the main menu, select Settings.
  3. Under System, select Restart.
  4. Press the Power button to restart your Roku device.
  5. After your Roku device has restarted, select the Roku home screen.
  6. Under System, select Troubleshooting.
  7. Select the Reset Network Settings button.
  8. Select the Reset button.
  9. Enter your password to confirm your reset.
  10. After your Roku device has reset, select the Roku home screen.
  11. Under System, select Settings.
  12. Under System Updates, select Check for Updates.
  13. If there are available updates, select the Update Now button.
  14. After your Roku device has updated, select the Roku home screen.
  15. Under System, select the Settings menu.
  16. Under System Settings, select the Device Maintenance button.
  17. Select the Restore Factory Defaults button.
  18. Select the Reset All Settings button.
  19. After your Roku device has reset, select the Roku home screen.
  20. Under System, select the Settings menu.
  21. Under System Settings, select the Device Maintenance button.
  22. Select the Reset All Settings button.

2. Check your internet connection

  1. From the main menu on your Roku, select Settings.
  2. Under "Network," select "Connection."
  3. If your internet is working fine, your "Type" should be set to "Wi-Fi." If your internet is not working, your "Type" may be set to "Default."
  4. If your "Type" is set to "Wi-Fi," your "Connection Status" should say "Connected." If your "Type" is set to "Default," your "Connection Status" should say "Unavailable."
  5. If your "Connection Status" says "Connected," your Roku is connected to the internet. If your "Connection Status" says "Unavailable," you may have a problem with your internet connection.
  6. To fix the roku error code 014.62, you may need to check your internet connection.

3. Check for updates

  1. Click on the "Roku" button on the main screen of your Roku Streaming Stick.
  2. Select "System" in the menu that pops up.
  3. Look for the "Update" button and press it.
  4. Select "Check for updates."
  5. If there are any updates available, they will be displayed on the screen.
  6. Press the "Install" button to download and install the updates.
  7. Once the updates are installed, press the "OK" button to finish.
  8. Restart your Roku Streaming Stick if it is required.

Some users might also have success with the following opitons:

  1. Try again later