WHEA uncorrectable error Windows 10

What is WHEA uncorrectable error Windows 10?

WHEA uncorrectable error Windows 10 is one of the errors during a Blue Screen of Death. It means the system has found an uncorrectable hardware error.

 

How can you correct WHEA uncorrectable error windows 10?

Some of the solutions to this error include:

  • Checking for overheating hardware
  • Testing hardware
  • Uninstalling a corrupt driver
  • Running an anti-virus

 

Please see our in-depth walk-through solutions below.

Staff Asked on July 25, 2017 in Microsoft Windows.
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4 Solution(s)

Solution 1. Check for overheating hardware

“WHEA uncorrectable error in Windows 10″ may mean that Windows found a hardware problem. An overclocked computer mostly encounters this error, due to heat-related problems commonly caused by a dusty computer and malfunction fan.

To fix this error, the possible solutions will start from the easiest to the hardest.

Option 1. Clean and check CPU fan

  1. Check if your CPU / GPU fan is work.
  2. Clean the CPU fan or GPU Fan.
  3. If you remove the CPU fan Heatsink from the CPU, please apply new thermal paste before reseating the CPU fan. 
    NOTE: It is a MUST to apply a new thermal paste if you remove the CPU fan from the CPU.
  4. If you’re using a water cooler fan, please clean the radiator. Also, please observe your water cool if it still pumping water. 

Option 2. Disable auto overclock by resetting BIOS

  1. Restart your computer.
  2. Access the BIOS by pressing Del key.
    NOTE: Each motherboard and laptop brand have a different hotkey to access BIOS. Please check the key you need to press upon BIOS boot up or check on the internet.

    RE: WHEA uncorrectable error windows 10

  3. In exit tab, select load default and press Enter twice to confirm.
    NOTE: If the mouse is disabled, use arrow check to move.
  4. Select “Save Changes” and exit, and press Enter twice to confirm.

Option 3. Another way to reset BIOS

  1. Turn your computer off and unplug it.
  2. Look for the CMOS battery in the motherboard and remove it.

    RE: WHEA uncorrectable error windows 10

  3. After 5 to 10 seconds, reconnect the CMOS battery to the motherboard.
  4. Turn on your computer, and it will tell you to set your BIOS.
  5. Press Del key or if not please see the hotkey provided by the BIOS boot up to enter the BIOS.
  6. In exit tab, select “Load Default” and press Enter twice to confirm.
  7. Select “Save Changes” and exit, and press Enter twice to confirm.
Staff Answered on July 25, 2017.
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Solution 2. Testing hardware

“WHEA uncorrectable error Windows 10” may also occur if there is a defective or semi-detached hardware component. Testing the hardware for defects may fix the error. See instructions below.

  1. Some motherboard BIOS has its own Hardware diagnostic test, run it. After the diagnosis, BIOS will report error encountered to a particular part. Example “HDD Smart status bad” for the hard disk drive (HDD).
  2. Clean the motherboard and the CPU Fan. A CPU fan which is full of dust causes overheating.
  3. Clean GPU (Graphics card) fan.
  4. Reconnect all cables including Power supply and SATA Cable.
  5. Remove RAM/Memory, clean the RAM gold pin using an eraser and re-seat RAM.
  6. Check HDD for noise, reconnect HDD if no noise is found. If yes, replace HDD. For SSD user, reconnect cables only.
  7. Remove all components that are connected to the PCI-E and USB port and boot Windows. If Windows proceeds to desktop and did not encounter any BSOD, the added components might be the cause.
  8. Connect components one by one. If BSOD is encountered upon startup on the newly connected component, try to remove it back and boot Windows again. If Windows boots up, try to connect the component back to confirm BSOD upon startup. If BSOD is encountered, it is likely that the component is the cause. It is either defective or incompatible.
  9. Test all Motherboard RAM slots if for any defects.

Test Memory / RAM

To test a memory/RAM, please see this link here.

 Multiple HDD 

  1. Install new Windows to an available HDD/SSD.
  2. Run Check Disk at the Command Prompt. Please refer to instructions below.
  3. If Check Disk encounters an error, such as bad sector, consider it as a defective HDD.
  4. If all devices are tested good, consider reinstalling Windows to your primary Hard drive or SSD or use System Recovery Options, Please refer to instructions below.

Performing Check disk in Command prompt. Diagnose your HDD

  1. Click Command Prompt.
    NOTE: Can also be accessed using Advance option and select Command Prompt. Please refer to Solution 2.
  2. A Command Prompt window will appear.
  3. Type in chkdsk  /r.

    RE: WHEA uncorrectable error windows 10

  4. Wait until it is done.
  5. Windows will tell you if an error is detected or not.
  6. Consider HDD for replacement if an error is detected.

Test the Graphics card

To test a graphics card, please watch this YouTube video here.

NOTE: If a component is defective, request for a warranty claim, if it is still valid, or else you need to buy a new one.

Staff Answered on July 25, 2017.
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Solution 3. Uninstall corrupt driver or Windows Update

 “WHEA uncorrectable error Windows 10” may also be caused by a malfunctioning driver or recently install Windows Update. Try to uninstall it using safe mode, then restart and install the latest driver or Window Update. Use the instructions below to access safe mode.

In safe mode, drivers are disabled, therefore you can uninstall the newly installed driver that caused the Blue screen of death (BSOD). Also, if your computer cannot access Windows desktop due to the BSOD, you might have a chance of booting in safe mode.

Access Safe Mode using Desktop

Watch it here on Youtube

  1. Hold Shift and Press restart. 

  2. O,r click Windows button and Letter I at the same time, to direct you to Windows Setting and follow the image below.

  3. Click “Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.” 

  4. Select Safe mode. 

  5. Now go to the Control Panel and select “Uninstall program.”
  6. Look for the newly installed driver that caused the BSOD and uninstall it.
  7. Restart your computer. 

Access Safe Mode using Windows installation DVD or USB

  1. Insert the Windows installation DVD or USB.
  2. A message will appear “Press any key to boot from CD or DVD”, press any key to boot from the Windows installation CD/DVD or USB.
  3. Select your language, time and keyboard, and click “Next.” 
  4. Click “Repair your computer.”
  5. Click “Troubleshoot ==> Advance Option ==>Start up Setting ==> Restart.” 
  6. Select from either numbers 4, 5 and 6 to enter safe mode. 
  7. Now go to the Control Panel and select “Uninstall program.”
  8. Look for the newly installed driver that caused the BSOD and uninstall it.
  9. Restart your computer. 

Here is a video tutorial on YouTube for uninstalling Window update using Safe mode. 

NOTE: Due to BSOD restart, your Windows 10 will direct you to Automatic repair window, to access Advance option, therefore you may skip step 1 to 4. You could also hard press the power button on the computer until you access Automatic repair. (This is not advisable because it could damage your hardware.)

Staff Answered on July 25, 2017.
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Solution 4. Run Anti-virus

“WHEA uncorrectable error Windows 10” may also occur when a malware with a script uses your hardware in full load, which caused overheating. Try to scan your computer using an updated anti-virus to fix the error. 

NOTE: You may use third-party anti-virus softare.

  1. Update and run Windows Defender.

    RE: WHEA uncorrectable error windows 10

  2. Do a full scan to eliminate Malware.
  3. Run Windows Update.
Staff Answered on July 25, 2017.
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