The ws-37397-9 error code is a Playstation Network error code that indicates that the Playstation Network is down or experiencing problems. This error code can happen for a variety of reasons, but is most likely due to maintenance or server issues.
Other common searches for this error include:
- ps4 error code ws-37397-9
- playstation error code ws-37397-9
1. Update your PlayStation 4 system software to the latest version
- Go to the PlayStation 4 System Settings
- Select “System Update”
- Select “Update System Software”
- Follow the on-screen instructions to update your system software.
2. Go to [Settings] > [Network] > [Set Up Internet Connection], and select [Custom]
- Navigate to Settings > Network.
- Select Custom from the drop-down menu.
- Under the "Type of connection" header, select Wifi.
- Under the "Connection type" header, select Manual.
- Under the "Wifi network name" header, enter the network name.
- Under the "SSID" header, enter the network SSID.
- Under the "Security type" header, select WPA2-PSK.
- Under the "Password" header, enter the network password.
- Under the "Network mode" header, select 802.11n (2.4GHz).
- Under the "Advanced options" header, select Enable IPv6.
- Under the "IPv6 address" header, enter the IPv6 address.
- Under the "Default gateway" header, enter the IPv6 default gateway.
- Under the "DHCP server" header, enter the IPv6 DHCP server address.
- Click Save.
3. Set the [IP Address Settings] to [Automatic]
- Open the [Network and Sharing Center] menu.
- Click [Settings] in the menu bar.
- Click [Network and Internet].
- In the [Network and Sharing Center] window, click [IP Settings].
- In the [IP Settings] window, under [General], click [Automatic].
- Click [OK].
4. Set the [DHCP Host Name] to [Do Not Specify]
To set the DHCP host name to "Do Not Specify" in order to fix ws-37397-9:
- On the DHCP server, open the DHCP console.
- In the DHCP console, click the Servers tab.
- In the Servers table, select the DHCP server that you want to fix.
- In the Properties table, click the DHCP Host Name field.
- In the DHCP Host Name field, type "Do Not Specify."
- Click OK.
5. Set the [DNS Settings] to [Manual]
- Open the System Preferences app on your Mac.
- Click the Network tab.
- Under the “Default server settings” section, click the “DNS” button.
- In the “DNS” window, click the “Manual” button.
- In the “Manual” DNS settings window, set the following: • Use the “Hardware” DNS server: – Enter the IP address of your primary DNS server in the “IP Address” field. – Enter the port number of your primary DNS server in the “Port” field. • Use the “Software” DNS server: – Enter the IP address of your secondary DNS server in the “IP Address” field. – Enter the port number of your secondary DNS server in the “Port” field.
- Click the “OK” button.
- Close the System Preferences app.
Still not working? maybe try:
- Enter the Primary DNS as 184.108.40.206 and the Secondary DNS as 220.127.116.11.
- Set the [MTU Settings] to [Automatic].
- Set the [Proxy Server] to [Do Not Use].
- Save your settings and then restart your PlayStation 4 system.
- Once your PlayStation 4 system has restarted, try connecting to the PlayStation Network again.