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How to fix Roku not working?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Roku error code 003 is an indication that the Roku device is not able to connect to the internet. This can be caused by a number of factors, including incorrect network settings, a problem with the router, or a problem with the Roku itself. In most cases, this can be resolved by restarting the Roku device and ensuring that it is properly connected to the network.

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1. Restart your Roku device

  1. Open the Roku app on your device.
  2. Select the Settings icon.
  3. Select the System icon.
  4. Select the Restart button.
  5. Your Roku device will restart and the error 003 should be fixed.

2. Update your Roku device

  1. Turn on your Roku device
  2. Go to the main menu and select Settings
  3. Select System and then Updates
  4. Select Check for Updates
  5. If there is an update available, select Install Now
  6. Follow the on-screen instructions to install the update
  7. Once the update is installed, restart your Roku device
  8. If the update fixed the error, you will no longer see the error message. If the update did not fix the error, continue to step 9.
  9. Select System and then Reset Profile. This will reset your Roku device and remove any custom settings you may have configured.
  10. Re-enable your security code and select OK to return to the main menu.
  11. Select My Roku to view your current profile and settings.
  12. Select your profile and then select Settings to configure your device.

3. Unplug your Roku device for 30 seconds

  1. On your Roku device, go to Settings.
  2. Under System, click on the Power button.
  3. Select Unplug from the menu.
  4. Wait 30 seconds, and then plug your Roku back in.
  5. If the Roku error 003 still persists, try resetting your Roku device by going to Settings and clicking on the Reset button.

4. Try a different HDMI cable

There are a few different steps that can be followed in order to try and fix an HDMI cable that is causing a Roku error code 003. The first step is to check to see if the HDMI cable that is being used is the correct one for the Roku. If it is not, then the cable may need to be replaced. Once the HDMI cable is verified to be the correct one, the next step is to try and fix the Roku error by resetting the Roku. If resetting the Roku does not fix the issue, then the HDMI cable may need to be replaced.

5. Try a different HDMI port

  1. If the Roku is plugged into an HDMI port on the TV, try using a different HDMI port on the TV.
  2. If the Roku is plugged into an HDMI port on the TV and the TV is turned on, try unplugging the Roku, waiting a few seconds, and then plugging it back in.
  3. If the Roku is plugged into an HDMI port on the TV and the TV is turned off, try turning the TV on and then plugging the Roku in.
  4. If the Roku is plugged into an HDMI port on the TV and the Roku is not connected to the TV via an HDMI cable, try connecting the Roku to the TV via an HDMI cable.

If the answers above didn't work then you should also try:

  1. Check for updates for your TV's firmware
  2. Contact Roku customer support