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How do I fix an Accu-Chek Aviva E-9?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The ACCU CHEK Aviva E 9 is a blood glucose meter that uses a disposable test strip. The test strip contains a small amount of blood, which is then mixed with a reagent. The reagent reacts with the blood to produce a small electrical current. This current is then measured by the meter and displayed as a reading.

The E 9 error code indicates that there is a problem with the test strip. This could be due to a number of factors, such as a dirty test strip, a damaged test strip, or a strip that has been inserted incorrectly. If the problem persists, it is recommended that you contact the manufacturer for further assistance.

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1. Use the control solution to check if the test strip is working properly

  1. Check to make sure that the power is on.
  2. Check to make sure that the test strip is inserted correctly into the control solution.
  3. Check to make sure that the solution is at the correct temperature.
  4. Check to make sure that the test strip is working properly.

2. Clean the blood glucose meter with a soft, clean cloth

  1. Open the Accu Chek Aviva e 9 meter and remove the battery.
  2. Disconnect the power cable.
  3. Remove the cap on the meter housing.
  4. Place a soft, clean cloth over the front of the meter and gently rub the cloth in a circular motion around the outside of the meter.
  5. Place the cloth over the meter again and gently rub the cloth in a circular motion around the inside of the meter.
  6. Replace the cap on the meter housing and reconnect the power cable.
  7. Press the 'On' button to turn on the meter.
  8. Read the blood glucose level.

3. Insert a new test strip into the meter

  1. Open the battery cover on the meter.
  2. Look for the test strip insertion hole.
  3. Hold the test strip in front of the meter's lens and insert it into the hole.
  4. Close the battery cover.
  5. Look for the "Fix Accu-Chek Aviva E" message on the meter's screen.
  6. Press the "Fix Accu-Chek Aviva E" button.
  7. The meter will start scanning the test strip.
  8. When the scan is complete, the meter will display the result.

4. Apply a small drop of blood to the test strip

  1. Open the Accu-Chek Aviva e 9 test strip package and remove the test strip.
  2. Make a small drop of blood by pressing your fingertip against your fingertip and capturing the drop in a tissue.
  3. Apply the drop of blood to the test strip.
  4. Press the test strip firmly against the blood drop.
  5. Wait 10 seconds for the test strip to start reacting.
  6. Read the results on the test strip.

5. Read the results and take the appropriate action

The steps to follow in order to read the results and take the appropriate action are as follows:

  1. Launch the Accu-Chek Aviva E 9 app on your mobile device.
  2. Tap on the "Results" button in the app.
  3. Tap on the "Detailed Results" button to view your results.
  4. Tap on the "Fix" button to fix any issues.

6. If the problem persists, consult the user manual or contact the customer care hotline

  1. If the problem persists, consult the user manual or contact the customer care hotline.
  2. If the problem persists, the user manual or contact the customer care hotline may suggest a few troubleshooting steps.