Home

How to fix Amazon Prime Video error 9074?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

If you're seeing error 9074 when you try to stream Amazon Prime Video, it typically points to information stored on your device that needs to be refreshed, or a network connectivity issue that is preventing your device from reaching the Amazon Prime Video service.

There are a few things you can try to resolve this error:

First, try restarting your device and then opening Amazon Prime Video again.

If that doesn't work, try clearing your device's cache and data. To do this, go to Settings > Applications > Manage Applications > Amazon Prime Video and select both Clear Cache and Clear Data.

If you're still seeing error 9074, it's possible that there is an issue with your home network that is preventing your device from connecting to the Amazon Prime Video service. Try restarting your router and modem, and then try opening Amazon Prime Video again.

If you're still seeing error 9074 after trying all of these troubleshooting steps, please contact Amazon Prime Video customer support for further assistance.

Users typically search for a solution by asking about:

  • amazon error code 9074
  • amazon prime video error 9074

1. Check your internet connection and try again

  • Check that your internet connection is working.
  • Try to watch amazon prime video again.
  • If the problem is still present, contact Amazon customer service.

2. Restart the Amazon Prime Video app

  1. Tap on thePrime Video app icon on your home screen.
  2. Tap on the three lines in the top left corner of the app.
  3. Select Settings.
  4. Under General, tap on Restart.
  5. Tap on Restart Now.

3. Update the Amazon Prime Video app

To update the Amazon Prime Video app, follow these steps:

  1. Open the Amazon Prime Video app on your device.
  2. Tap the Menu button in the top-right corner of the screen.
  3. Tap General.
  4. Tap Update App.
  5. Enter your Amazon Prime Video account credentials.
  6. Tap Install.
  7. Tap OK.
  8. Tap OK again to finish the update.

4. Delete and reinstall the Amazon Prime Video app

  1. Open the Amazon Prime Video app on your mobile device.
  2. Tap on the three lines in the top right corner.
  3. Select Settings.
  4. Under App Settings, tap on Deactivate.
  5. Tap on Deactivate again.
  6. Tap on Delete.
  7. Tap on OK.
  8. Tap on Install.
  9. Enter your Amazon Prime account details.
  10. Tap on OK.
  11. Tap on Launch.
  12. If the Amazon Prime Video app doesn't start automatically, open it manually.
  13. Tap on the three lines in the top right corner.
  14. Select Settings.
  15. Under App Settings, tap on Enable.
  16. Tap on OK.

5. Contact Amazon customer support

  1. Go to the Amazon website and sign in.
  2. On the left-hand side of the screen, click on "Settings and Help."
  3. Under "Contact Us," click on "Prime Video Help."
  4. On the Prime Video Help page, click on "How do I solve an issue with Prime Video?"
  5. On the How to solve an issue with Prime Video page, click on "Contact Us."
  6. On the Contact Us page, enter your Amazon account information and click on "Submit."
  7. A new screen will appear, asking you to describe your issue.
  8. On the new screen, detail your issue and provide any relevant information.
  9. If you are unable to resolve your issue through contacting Amazon customer support, you may also want to try contacting Amazon's customer service via telephone.