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How to fix the camera error code 0xa00f4244(0xc00d36d5)?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

The error code 0xa00f4244(0xc00d36d5) is a problem with the camera drivers or with the camera software. This error can occur if the camera is not properly installed, or if the camera is not compatible with the operating system. This error can also occur if the camera is not turned on, or if the camera is not connected to the computer.

1. Update the camera driver

  1. Open the device manager.
  2. Under the Device Manager category, find the camera.
  3. Right-click on the camera and select Update Driver Software.
  4. Click on the Browse my computer for driver software option and select the Update Driver Software file.
  5. Click on the Next button.
  6. Select the Install from a list or specific location option and click on the Next button.
  7. Click on the Add driver software from a list or specific location option and select the camera driver file.
  8. Click on the Next button.
  9. Click on the Finish button.

2. Run the Hardware and Devices troubleshooter

  1. Launch the Hardware and Devices troubleshooter by going to Settings > System > Hardware > and then tapping on the Troubleshoot button.
  2. Tap on the Camera error code 0xa00f4244(0xc00d36d5) troubleshooting option.
  3. On the next screen, you will be asked to select the problem area. Once you have done that, the Hardware and Devices troubleshooter will start to scan your device for the issue.
  4. If the issue is located, the troubleshooter will provide you with a solution. If not, it will offer you a list of possible causes for the issue.

3. Uninstall and reinstall the camera driver

  1. Start by opening the Device Manager by clicking on the Start button, typing "devmgmt.msc" in the Start Search box and clicking on the Device Manager result.
  2. Right-click on the Imaging Devices category and select Uninstall.
  3. If the camera driver is not currently installed, the camera driver installation wizard will be started. Follow the on-screen instructions to install the camera driver.
  4. After the camera driver is installed, restart the computer.
  5. Click on the Start button, type "devmgmt.msc" in the Start Search box and click on the Device Manager result.
  6. Right-click on the Imaging Devices category and select reinstall.
  7. Follow the on-screen instructions to reinstall the camera driver.
  8. After the camera driver is reinstalled, restart the computer.

4. Install the Media Feature Pack for Windows 10 N and KN

  1. On your computer, open the Windows Store.
  2. On the left side of the Store, under My games and apps, find the Media Feature Pack for Windows 10 N and KN.
  3. Click the green Install button.
  4. The Media Feature Pack will be installed on your computer.
  5. After the Media Feature Pack is installed, you will see a message that says "The Media Feature Pack was successfully installed."
  6. Click the Start button, and then click All apps.
  7. Under the apps list, find the Media Feature Pack for Windows 10 N and KN.
  8. Click the Media Feature Pack icon.
  9. Click the Camera icon.
  10. The Camera window will open.
  11. On the left side of the Camera window, under Feature Packs, find the Media Feature Pack for Windows 10 N and KN.
  12. Click the Install button.
  13. The Media Feature Pack will be installed on your computer.
  14. After the Media Feature Pack is installed, you will see a message that says "The Media Feature Pack was successfully installed."
  15. Click the Start button, and then click All apps.
  16. Under the apps list, find the Media Feature Pack for Windows 10 N and KN.
  17. Click the Camera icon.
  18. The Camera window will open.
  19. On the right side of the Camera window, under Camera settings, find the Update camera setting.
  20. Click the Change setting button.
  21. Under the Update camera setting, find the Use latest camera firmware check box.
  22. Click the Change setting button.
  23. Under the Update camera setting, find the Camera firmware update file location.
  24. Click the Browse button.
  25. In the Browse dialog box, locate the camera firmware update file that you downloaded from Microsoft.
  26. Click the Open button.
  27. The Camera window will close, and the Camera settings will be updated.

5. Run the Windows 10 Camera app troubleshooter

  1. Open the Start menu and type "troubleshooting"
  2. Click on the "Troubleshooting" button
  3. Click on the "Windows 10 Camera app" troubleshooter
  4. Click on the "Start troubleshooting" button
  5. Follow the on-screen instructions to fix the camera error code 0xa00f4244(0xc00d36d5).

Some users might also have success with the following opitons:

  1. Restart the camera.
  2. Reset the Camera app.
  3. Use the Registry Editor to set the Camera app permissions.
  4. Use the Local Group Policy Editor to set the Camera app permissions.
  5. Contact Microsoft support.