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How to fix eBay Error Generating Label: Missing or Invalid Ship to Postal Code?

Published on April 10th, 2022

When you create a shipping label on eBay, you may sometimes receive the error code "missing or invalid ship to postal code". This error means that the shipping address you have entered does not have a valid postal code. The postal code is a required field for all shipping addresses, so this error can occur if you have entered an incorrect postal code, or if the postal code you have entered is not recognized by eBay.

There are a few ways to fix this error. First, you can check the shipping address to make sure that the postal code is entered correctly. If the postal code is incorrect, you can edit the address and enter the correct postal code.

Another way to fix this error is to try using a different postal code. If the postal code you are using is not recognized by eBay, you can try using a different postal code. You can also try using a different shipping address altogether.

If you are still having trouble, you can contact eBay customer support for help.

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1. Enter a valid ship to postal code

  1. Click the "Enter a Ship to Postal Code" link on the eBay home page.
  2. Enter the ship's postal code.
  3. Click the "Fix Ship to Postal Code" link.
  4. Follow the prompts to fix the ship's postal code.

2. Check the ship to address for errors

The steps to check the ship to postal code for errors are as follows:

  1. Verify the ship to postal code entered into eBay is correct.
  2. If the ship to postal code is correct, verify the shipping address entered into eBay is correct.
  3. If the shipping address is correct, verify the zip code entered into eBay is correct.
  4. If the zip code is correct, verify the street address entered into eBay is correct.
  5. If the street address is correct, verify the house number entered into eBay is correct.
  6. If the house number is correct, verify the city entered into eBay is correct.
  7. If the city is correct, verify the state entered into eBay is correct.
  8. If the state is correct, verify the country entered into eBay is correct.
  9. If the country is correct, verify the phone number entered into eBay is correct.

3. Change the ship to address

  1. Open the eBay app and sign in.
  2. In the main menu, select My eBay, then click Settings.
  3. Under Shipping, click Change ship to postal code.
  4. Enter the new postal code.
  5. Click Save changes.

4. Contact eBay customer support

  1. Click on the "Contact Us" link in the top left corner
  2. Enter your email address in the "Email Address" field
  3. Click on "Next"
  4. In the "Subject" field, type " eBay Error - Ship to Postal Code"
  5. In the "Description" field, please provide as much detail as possible about the eBay error that you are experiencing.
  6. Click on "Next"
  7. In the "Message Body" field, please include the following information:
  • The eBay error that you are experiencing
  • Which product you are trying to sell
  • The postal code that you are trying to ship to
  1. Click on "Send"
  2. eBay will email you back with a response.