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How do I fix error 009 on Roku?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Error code 009 on Roku indicates that the device is having trouble connecting to the internet. There are a few potential reasons for this:

  1. The Roku is not properly connected to the router. Check that the Roku is connected via Ethernet or Wi-Fi to the correct network.

  2. The router is not properly configured. Check with your ISP or router manufacturer for instructions on how to properly configure your router.

  3. There may be an issue with the DNS settings on the Roku. Try changing the DNS settings to 8.8.8.8 and 8.8.4.4.

  4. The problem could also be caused by a firewall or security software on the router or network. Disable any firewall or security software on the router and try again.

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1. Try a different HDMI cable

  1. Turn off your Roku device and unplug the power cord.
  2. Remove the Roku device's top cover.
  3. Find and remove the HDMI cable from the Roku device.
  4. Insert the new HDMI cable into the Roku device and plug the power cord back in.
  5. Replace the top cover on the Roku device.

2. Try a different HDMI port on your TV

  1. Verify that the HDMI cable is properly plugged into both the TV and the Roku.
  2. If the Roku is connected to the TV using an HDMI cable, try using a different HDMI cable.
  3. If the Roku is connected to the TV using an HDMI cable and the TV is powered on, try powering off the TV and then powering on the Roku.
  4. If the Roku is connected to the TV using an HDMI cable and the TV is not powered on, try connecting the Roku to another TV in the house to see if the error message changes.

3. Turn off your TV and Roku device, then unplug the power cord from your Roku device

  1. On your Roku device, go to the Home screen.
  2. Tap the Menu button.
  3. Tap Settings.
  4. Under System, tap on the Power button.
  5. Tap Off.
  6. Unplug the power cord from your Roku device.

4. Reset your Roku device

  1. Press and hold the power button for about 10 seconds to power off your Roku device.
  2. Wait for the Roku device to power back on and then press and hold the reset button for about 10 seconds to reset your Roku device.
  3. After resetting your Roku device, try to connect to your Roku account again. If you still have error 009, follow the troubleshooting steps below.
  4. If you are still unable to connect to your Roku account, please contact Roku customer service for assistance.

5. Contact Roku customer support

  1. Navigate to the Roku Support website and sign in.
  2. On the home screen, click on the "Forgot Your Password?" link.
  3. Enter your email address and click on the "Reset Password" button.
  4. Enter your new password and click on the "Forgot Your Password?" link.
  5. Enter your email address and click on the "Log In" button.
  6. On the main screen, click on the "My Account" link.
  7. Under "My Account," click on the "Contact Customer Service" link.
  8. Enter your Roku account number and email address.
  9. Click on the "Submit" button.
  10. A confirmation email will be sent to the email address entered in Step 7.
  11. Click on the "Confirm" button in the confirmation email to complete the process.