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How do I fix the error code 24 on Google Play?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

There are a few reasons why error code 24 might occur when trying to download an app from Google Play. One reason could be that the app is not compatible with your device. Another reason could be that your device does not have enough storage space to accommodate the app. Lastly, it could be that your Google Play account is not set up correctly.

If you're seeing error code 24 when trying to download an app, it's likely that the app is not compatible with your device. To fix this, you'll need to find an alternative app that is compatible with your device.

If your device does not have enough storage space to accommodate the app, you'll need to free up some space by deleting unnecessary files or apps. Once you have enough free space, try downloading the app again.

Lastly, if your Google Play account is not set up correctly, you'll need to update your payment method or add a new form of payment. Once your account is updated, try downloading the app again.

Users typically search for a solution by asking about:

  • error code 24 google play
  • google play error code 24

1. Restart your device and try again

  1. Open Settings on your device
  2. Select Applications
  3. Select Google Play
  4. Tap on the three lines in the top right corner
  5. Select Restart application.
  6. If the issue persists, try a factory reset.

2. Update your Google Play Store app

  1. On your phone, open the Google Play Store app.
  2. Tap on the Menu icon in the top left corner of the screen.
  3. Select Settings.
  4. Under the "General" tab, tap on "Update apps."
  5. If you are using a device that requires a PIN, enter your PIN code.
  6. Tap on the "Update apps" button.
  7. Select the apps that you want to update.
  8. Tap on the "Update" button.
  9. If you are using a device that requires a password, enter your password.
  10. Tap on the "Update" button.
  11. Once the updates are complete, tap on the "Restart" button.
  12. Once your phone has restarted, open the Google Play Store app.
  13. Tap on the Menu icon in the top left corner of the screen.
  14. Select Settings.
  15. Under the "General" tab, tap on "Reset Google Play Store app."
  16. Enter your Google Play Store username and password.
  17. Tap on the "Reset" button.
  18. Tap on the "OK" button.

3. Check your date and time settings

  1. Open Google Play on your phone
  2. Tap the Menu button on the bottom left
  3. Select Settings
  4. Under "General," tap Date and time
  5. Make sure that your time and date are set correctly. If not, tap the "Set time" or "Set date" button to change them.
  6. If the problem still persists, tap the "Reset" button.

4. Clear the Google Play Store cache

  1. Open the Google Play Store on yourdevice.
  2. Tap on the Menu button (3 vertical lines in the bottom left corner of the screen).
  3. Tap on the Clear Cache button.
  4. Tap on the OK button.
  5. The Google Play Store should now be clear of any cached data. If the error code 24 still occurs, please follow the steps below.

5. Uninstall and reinstall the Google Play Store app

  1. Open the Google Play Store app on your phone.
  2. Tap the three lines in the top left corner of the app.
  3. Tap "Uninstall."
  4. Tap "Yes, I want to uninstall the Google Play Store."
  5. Tap "Uninstall again."
  6. Tap "Reinstall."
  7. Tap "Yes, I want to reinstall the Google Play Store."
  8. Tap "Reinstall."
  9. Tap "OK."
  10. Tap "Finish."

If the answers above didn't work then you should also try:

  1. Enable Download Manager
  2. Enable Unknown Sources
  3. Reset App Preferences