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How to fix Mog Station Error Code 401?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Mog station error code 401 is an error code that can occur when trying to log into the Mog Station, the official website for managing Final Fantasy XIV accounts. This error code indicates that the username or password entered is incorrect. This error code can also occur if the account is locked or suspended.

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1. Check the internet connection and firewall settings

  1. Open a web browser and type "https://192.168.1.1/" into the address bar.
  2. Enter your administrator password if you are prompted.
  3. Click the "Folders" button on the left side of the screen.
  4. Click on the "Applications and Services" folder.
  5. Double-click on the "MogStation" application.
  6. Click on the "Settings" tab.
  7. On the "General" tab, click on the "Connection" button.
  8. On the "Connection" page, make sure that the "Use a secure connection (SSL/TLS)" checkbox is checked.
  9. In the "Server" field, type the address of the MogStation server that you are connecting to.
  10. In the "Port" field, type the port on the MogStation server that you are connecting to.
  11. In the "Username" field, type the username that you are using to connect to the MogStation server.
  12. In the "Password" field, type the password that you are using to connect to the MogStation server.
  13. In the "Certificate" field, type the path to the certificate file that is used to verify the identity of the MogStation server.
  14. Click the "Save" button.
  15. Click the "Apply" button.
  16. Click the "OK" button.
  17. Close the web browser.

2. Try logging in again later

  1. Navigate to mogstation.com in your web browser.
  2. Click on the "Login" button next to your account name.
  3. Enter your login credentials and click on the "Log In" button.
  4. If you are unable to login, please check your login credentials and try again later. If you still cannot login, please contact us for assistance.

3. If the problem persists, contact customer support

  1. If you are using the Mog Station on a mobile device, open the Mog Station and click on the "Settings" icon.
  2. On the "Settings" page, click on the "Help" icon.
  3. On the "Help" page, click on the "Contact Us" icon.
  4. On the "Contact Us" page, enter your contact information and click on the "Submit" button.
  5. A representative from Mog Station will contact you to help resolve the problem.