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How do I fix the Amazon Prime Video error code 9912?

Published on April 11th, 2022

When trying to watch a video on Amazon Prime, error code 9912 may appear. This error code indicates that the video you are trying to watch is not available in your region. To fix this, you will need to change your location settings in your Amazon account.

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1. Check your internet connection

  1. Open a web browser and type "www.google.com"
  2. In the web browser, click on the "Search" button
  3. In the "Search results" page, type "chrome" and press Enter
  4. In the "Chrome" window, click on the "Tools" button
  5. In the "Tools" window, click on the "Extensions" tab
  6. In the "Extensions" tab, click on the "Package Manager" button
  7. In the "Package Manager" window, click on the "Installed" tab
  8. In the "Installed" tab, click on the "Uninstalled" tab
  9. In the "Uninstalled" tab, click on the "Prime Video" plugin
  10. In the "Prime Video" plugin window, click on the "Error" button
  11. In the "Error" window, click on the "Details" button
  12. In the "Details" window, click on the "Diagnostics" tab
  13. In the "Diagnostics" tab, click on the "Last Known Good" button
  14. In the "Last Known Good" window, click on the "Fix" button
  15. In the "Fix" window, click on the "OK" button

2. Check if your device is compatible with the Amazon Prime Video app

To check if your device is compatible with the Amazon Prime Video app, you will need to:

  1. Open the Amazon Prime Video app.
  2. If the app is not automatically launched, tap the app icon on your home screen and then tap the Play button.
  3. If you have an Amazon Prime account, enter your login information. If you do not have an Amazon Prime account, you can create one by clicking the Sign In button.
  4. If you have an Amazon Prime account, select a movie or TV show to watch.
  5. If you do not have an Amazon Prime account, select a category from the list of options.
  6. Tap the video you want to watch.
  7. If you have an Amazon Prime account, select a movie or TV show to watch.
  8. If you do not have an Amazon Prime account, tap a category from the list of options.
  9. Tap the video you want to watch.
  10. If you have an Amazon Prime account, select a movie or TV show to watch.
  11. If you do not have an Amazon Prime account, tap the blue play button to start watching the video.
  12. If you have an Amazon Prime account, after the video is finished watching, tap the X in the top right corner to close the Prime Video app.
  13. If you do not have an Amazon Prime account, after the video is finished watching, tap the blue play button to continue watching the video.
  14. If you have an Amazon Prime account, after the video is finished watching, tap the X in the top right corner to close the Prime Video app.

If you didn't find success with an option above, then try:

  1. Update the Amazon Prime Video app
  2. Restart your device
  3. Clear the Amazon Prime Video app cache
  4. Delete and reinstall the Amazon Prime Video app
  5. Contact Amazon customer support