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How do I fix the error code NP-37602-8 on YouTube for PlayStation 4?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The PS4 error code NP-37602-8 is a network error that can be caused by a variety of factors. One common cause is an incorrect DNS server setting. Another possible cause is a problem with your ISP's network. This error can also be caused by a number of other factors, including a problem with your PS4's network connection or a problem with the PS4 itself. If you are experiencing this error, you should try restarting your PS4 and/or your router. You may also want to try using a different DNS server. If none of these solutions work, you may need to contact Sony customer support.

Other common searches for this error include:

  • ps4 youtube error code np 37602 8
  • ps4 youtube error np 37602 8 fix

1. Check your internet connection and make sure it is stable

  1. Open the internet browser on your computer.
  2. Type "www.speedtest.net" into the address bar.
  3. Click the "Start" button to begin the test.
  4. Type in your address and hit the "Submit" button.
  5. Wait for the results to load.
  6. If the results show that your connection is stable, then your problem is most likely due to a problem with your internet connection. Try fixing the problem by following the steps below.
  7. If the results show that your connection is not stable, then you may need to try another internet service provider.

2. Restart your PS4

  1. First, press the power button to turn off your PS4.
  2. Next, hold down the power button and the PlayStation button until the system powers on.
  3. Select “Restart System” from the menu that appears.
  4. Follow the on-screen instructions.
  5. After your PS4 has restarted, try to access YouTube again. If the problem persists, try to troubleshoot the issue by following the steps below.
  6. If you are still unable to access YouTube, try to reset your PS4. To do this, follow these steps: a. Press and hold down the power button and the PlayStation button until the system powers on. b. Select “Restart System” from the menu that appears. c. Follow the on-screen instructions.
  7. If the issue persists, you may need to reset your PS4. To do this, follow these steps: a. Press and hold down the power button and the PlayStation button until the system powers on. b. Select “Restart System” from the menu that appears. c. Follow the on-screen instructions. d. After your PS4 has restarted, try to access YouTube again. If the problem persists, try to troubleshoot the issue by following the steps below.

3. Update your PS4 system software to the latest version

  1. Go to the "System Settings" on your PS4 system.
  2. Select "System Update" from the menu.
  3. Follow the on-screen instructions to update your system software.
  4. Once the update is complete, restart your PS4 system.
  5. If you experience any issues after updating your system software, please contact customer support.

4. Re-install the YouTube app on your PS4

  1. Go to the PlayStation Store on your PS4 and search for "YouTube"
  2. Select the YouTube app and click on the "Install" button
  3. After the app is installed, click on the "Open" button
  4. Sign in to your YouTube account
  5. If you're prompted to update your app, click on the "Update" button
  6. If you're not prompted to update your app, click on the "Play" button
  7. If you're still experiencing problems with the YouTube app, please contact PlayStation support

5. Delete the YouTube app data from your PS4

  1. From the PlayStation 4’s main menu, select “Settings”.
  2. Select “System”.
  3. Select “Account Management”.
  4. Select “YouTube” from the list of services.
  5. Select the “Delete App Data” button.
  6. Enter your YouTube account password if necessary.
  7. Confirm the deletion by selecting the “Yes” button.

Still not working? maybe try one of these options:

  1. Contact Sony support.
  2. Contact YouTube support.