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How do you fix the Roku Error 005?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Roku error code 005 occurs when the Roku device is unable to connect to the internet. This can be caused by a number of factors, including a weak or intermittent internet connection, incorrect network settings, or a problem with the Roku device itself. In most cases, restarting the Roku device and router will resolve the issue. If the problem persists, it may be necessary to contact your internet service provider or Roku customer support for further assistance.

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1. Restart your Roku device and your router

  1. From your Roku device, go to Settings > System > Restart.
  2. From your router, go to the web interface (usually http://192.168.1.1).
  3. In the web interface, go to the Administration Tab, and then click on the Restart button.
  4. In the confirmation dialog box, click on the Restart button.
  5. Your Roku device and your router should restart and you should be able to access your Roku again.

2. Check if there is a Roku system update available

  1. On the Roku device, open the Roku Channel Store.
  2. In the Channel Store, find the "System Updates" section and select it.
  3. On the System Updates page, find the "Available System Updates" section and select it.
  4. In the Available System Updates section, find the "Roku OS 5.0.1" and select it.
  5. On the "System Update Details" page, review the details of the system update and select "Install" if you want to install the system update.
  6. After the system update is installed, restart the Roku device.

3. Try connecting your Roku device to a different wireless network

  1. On your Roku device, go to Settings > System > Network.
  2. Select your wireless network and enter the password.
  3. If you are prompted to enter your Roku account information, do so.
  4. If you are prompted to enter a new network name, do so.
  5. Click Connect.
  6. If you are prompted to enter your Roku device's IP address, do so.
  7. Click Connect.
  8. If you are prompted to enter your Roku device's port number, do so.
  9. Click Connect.
  10. Click OK.

Some users might also have success with the following opitons:

  1. Contact your ISP to see if there are any issues with your internet connection
  2. Contact Roku customer support