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How to fix "There was a problem booting the Astoria platform on the Windows device. Error code = 14"?

Published on April 12th, 2022

Error code 14 is a problem booting the astoria platform on the windows device. This error code happens because the platform is not able to boot up correctly. There could be several reasons why this error code occurs, such as a corrupt or missing file, a faulty driver, or a problem with the hardware. If you are encountering this error code, you should try troubleshooting the issue by restarting your device, checking for updates, and running a scan for errors.

1. Restart the device

  1. From the Start screen, search for "power" and press Enter.
  2. Click the "Restart" button.
  3. Select "Restart with options."
  4. On the "Restart Options" screen, select "Restart."
  5. In the "Restart Options" screen, select "Troubleshoot."
  6. On the "Troubleshoot" screen, select "Startup Settings."
  7. On the "Startup Settings" screen, select "Restart."
  8. In the "Restart Options" screen, select "Advanced Options."
  9. On the "Advanced Options" screen, select "Reboot."
  10. In the "Reboot Options" screen, select "Yes."
  11. The device will restart and you will be prompted to enter your password to continue.
  12. The device will restart and you will be prompted to log in again.

2. Check for updates and install any that are available

  1. Open the Device Manager by clicking on Start, typing "device manager" in the search box, and pressing Enter.
  2. Under the "System Devices" category, you should see the "Astoria" device listed.
  3. Right-click on the Astoria device and select "Update Driver."
  4. If the "Update Driver" window displays a list of available drivers, select the "Browse my computer for driver software" button and navigate to the "astoria" folder on your computer.
  5. Select the "ASTORIA" driver file and click on the "Update Driver" button.
  6. If the "Update Driver" window displays a list of available updates, select the "Install" button.
  7. If the "Install" window displays a list of available updates, select the "Options" button.
  8. Select the "Advanced" tab and click on the "Check for updates" button.
  9. If the "Check for updates" window displays a list of available updates, select the "Install" button.
  10. If the "Install" window displays a list of available updates, select the "Options" button.
  11. Select the "Settings" tab and click on the "Restart" button.
  12. After the platform has restarted, check for updates again and install any that are available.

3. Reset the device to factory settings

  1. Restore the device to its factory settings.
  2. Remove all data from the device.
  3. Restore the device to its factory settings.
  4. Reinstall the operating system on the device.

4. Run a Windows system file checker scan to repair any corrupt files

1.Open the "Windows System File Checker" from the "System Tools" menu in Windows. 2.Click on "Startup Repair" from the "System Tools" menu. 3.When the "Startup Repair" window opens, click on "Scan for Corrupt Files". 4.When the "Scan for Corrupt Files" window opens, click on "Startup Repair" from the "System Tools" menu. 5.When the "Startup Repair" window opens, select the "Boot from CD or USB" option. 6.Select the "Astoria" device from the "Boot Options" list. 7. Click on "Repair Your Computer" from the "Startup Repair" window. 8. When the "Repair Your Computer" window opens, click on "Next". 9. When the "Select a Repair Option" window opens, select the "Fix Files and Settings" option. 10. Click on "Next". 11. When the "Select a Repair Option" window opens, select the "Repair Files" option. 12. Click on "Next". 13. When the "Repair Files" window opens, select the "Repair Files and Settings" option. 14. Click on "Next". 15. When the "Repair Files and Settings" window opens, select the "Scan for Corrupt Files" option. 16. Click on "Next". 17. When the "Scan for Corrupt Files" window opens, select the "Fix Files and Settings" option. 18. Click on "Next". 19. When the "Fix Files and Settings" window opens, click on "Finish".

5. Run the Windows astoria platform troubleshooter

  1. Launch the Windows astoria platform troubleshooter.
  2. Click on the "Start" button.
  3. Type "cmd" in the search box and hit the enter key.
  4. Right-click on the "Command Prompt" icon and select "Run as administrator".
  5. Type the following command and hit the enter key. scannow astoria
  6. If the astoria platform is not found on the computer, you will be prompted to install the astoria platform. Click on the "Install" button and follow the on-screen instructions.
  7. If the astoria platform is found on the computer, you will be prompted to launch it. Click on the "Launch" button and follow the on-screen instructions.

If the answers above didn't work then you should also try:

  1. Contact Microsoft support.