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How do I fix an Xbox error message saying, "The person who bought this needs to sign in"?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

Xbox is a gaming console that allows you to play video games. You need to sign in to Xbox to use it. Xbox is sometimes difficult to sign in to, and it might happen because you don't have enough saved games or your Xbox is not connected to the internet.

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1. Go to xbox.com and sign in

  1. Go to xbox.com and sign in using your Microsoft account.
  2. Once you're signed in, go to the support page.
  3. From there, you can either search for a specific issue or browse through the various support options.
  4. Once you find the issue you're experiencing, follow the steps to fix it.
  5. If you're still having trouble, you can contact Xbox support for further assistance.

2. Go to settings and under the system tab, select repair or replace

In order to fix the Xbox, the person who bought it needs to go to settings and under the system tab, select repair or replace.

3. If it is an xbox one, go to the support page and select the option to replace your console

If it is an xbox one, go to the support page and select the option to replace your console in order to fix xbox the person who bought this needs to sign in error 0x8027025a.

Still not working? maybe try:

  1. If it is an xbox 360, go to the support page and select the option to repair your console