How can I fix the Canon Support Code 5100?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The Canon support code 5100 is an error that can occur when there is a problem with the printer head. This can happen for a variety of reasons, such as if the printer head is not properly seated, or if there is something blocking the printer head from moving. Sometimes this error can also be caused by a software issue.

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1. Clean the print head

The steps to Clean the print head in order to fix canon support code 5100 are as follows:

  1. Remove the print head from the printer.
  2. Remove any dirt, dust, or debris that may be on the print head.
  3. Use a vacuum cleaner to clean the print head.
  4. Reinstall the print head into the printer.
  5. Reconnect the power cord to the printer.
  6. Press the power button to turn on the printer.
  7. Check the canon support code 5100.

2. Check for any obstructions in the printer

  1. Open the printer's cover
  2. Look for any obstructions that may be preventing the printer from functioning properly
  3. If there are any obstructions, remove them using a small tool or your fingers
  4. Clean the printer's printhead and any other areas that may have been contaminated
  5. Reinstall the printhead and other components
  6. Test the printer to ensure that it is working properly

3. Check the ink levels and replace the cartridges if necessary

  1. Check the ink levels by inserting a cartridge into the printer and pressing the power button. Disconnect the power cord and check the ink levels in each cartridge.
  2. If one or more of the cartridges has low ink levels, replace the cartridge.
  3. Reconnect the power cord, and re-start the printer. If the problem persists, contact Canon support.

4. Perform a power cycle on the printer

  1. Remove all print media from the printer.
  2. Turn off the printer by pressing the power button for at least 5 seconds.
  3. Remove the power cord from the wall outlet.
  4. Remove the ink cartridge and any paper clips or other objects that may be obstructing the ink cartridge opening.
  5. Replace the ink cartridge by pressing down on it until it clicks into place.
  6. Replace the power cord by plugging it into the wall outlet and extending it until it meets the printer.
  7. Push the power button to turn on the printer.
  8. If the printer does not print, try reinstalling the driver software.

5. Update the printer drivers

  1. Locate the printer drivers on your computer.
  2. Double-click on the driver file to open it.
  3. Click on the "Update Driver" button.
  4. Choose the appropriate driver for your computer from the list.
  5. Click on the "Next" button.
  6. Select the location from which the driver files will be downloaded.
  7. Click on the "Finish" button.
  8. restart the computer.

If you didn't find success with an option above, then try:

  1. Use a different USB cable.
  2. Connect the printer to a different computer.
  3. Contact Canon support.