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How do you fix error code 14 "request was blocked by the security rules"?

Published on April 9th, 2022

Error code 14 indicates that the request was blocked by the security rules. This can happen if the request is deemed to be unsafe or if it is not allowed by the security policy. It is important to note that this error code is not always indicative of a problem with the request, but simply means that the request was blocked by the security rules.

1. Check that the security rules are up to date and accurate

  1. Navigate to the Security tab in the Admin Console.
  2. Select the Security Rules section.
  3. Select the rule that caused the error.
  4. On the General tab, review the rule details.
  5. If necessary, update the rule details to ensure that it is accurate and up to date.
  6. Select the Enable button to activate the rule.
  7. If the rule is not activated, on the General tab, click the Activate button to activate the rule.
  8. Click the Monitoring tab.
  9. On the Monitoring tab, verify that the rule is being triggered and that the logs are populated.

2. If using a firewall, check that the firewall is configured correctly

  1. Open a command prompt and type “netstat -an”
  2. If you see an entry for “TCP:LISTENING”, then the firewall is correctly configured and the error code 14 can be fixed.
  3. If you do not see an entry for “TCP:LISTENING”, then the firewall may not be configured correctly and the error code 14 may still be present.
  4. To configure the firewall, type “firewall configuration” into the command prompt and follow the instructions.

3. Check for any malware or viruses that may be causing the issue

The steps to Check for any malware or viruses that may be causing the issue in order to fix error code 14 request was blocked by the security rules may include the following:

  1. Check the computer for any malware or viruses.
  2. Remove any malware or viruses that may be causing the issue.
  3. Check the computer for any security software that may be blocking the request.
  4. If the security software is blocking the request, disable the security software.
  5. If the security software is not blocking the request, verify that the request is allowed by the security rules.

4. Contact the website or service that is being blocked and request that they unblock your IP address

  1. Go to the website or service that is blocking you.
  2. Click on the “Help” tab on the top of the page.
  3. Click on the “Contact Us” button.
  4. Type in your email address in the “Write to Us” box.
  5. Type in the message that you would like to send to the website or service.
  6. Click on the “Submit” button.
  7. Wait for a response from the website or service.

5. Use a VPN or proxy service to bypass the security rules

First, open the web browser on your computer and visit the website you want to access. Next, click the link that will take you to the website's security page. On the security page, click the link that says "Allow Unblock." Next, type the address of the website you want to access into the "Address" box, and click the "OK" button. Finally, click the "Use VPN" or "Use Proxy" button, and select the VPN or proxy service you want to use. After you have selected the VPN or proxy service, click the "Connect" button. The VPN or proxy service will connect to the website, and your computer will be protected from security attacks.